Support and Feedback Tracker
Pipwick Scheduling Software · Customer support · Madison, WI
Odalys Brennan-Ade handles support at a small software company and uses this to see open tickets by status, who is waiting longest and which feature requests keep coming up.
Use this templateAll help articles
Help articles| Article | Category | Owner | Last reviewed | Last updated |
|---|---|---|---|---|
| Connect your calendar | Bertil Nakamura | Sep 8, 2026 | — | |
| Change a booking's time | Bertil Nakamura | Jun 20, 2026 | — | |
| Understand your invoice | Odalys Brennan-Ade | Jul 25, 2026 | — | |
| Send reminders by text | Odalys Brennan-Ade | Mar 22, 2026 | — | |
| Add a new staff member | Bertil Nakamura | Oct 3, 2026 | — |
Tables
Help articles
5 sample rows · 8 columnsAnswers customers can read themselves.
| Article | Category | Owner | Last reviewed | Last updated |
|---|---|---|---|---|
| Connect your calendar | Bertil Nakamura | Sep 8, 2026 | — | |
| Change a booking's time | Bertil Nakamura | Jun 20, 2026 | — | |
| Understand your invoice | Odalys Brennan-Ade | Jul 25, 2026 | — | |
| Send reminders by text | Odalys Brennan-Ade | Mar 22, 2026 | — | |
| Add a new staff member | Bertil Nakamura | Oct 3, 2026 | — |
Feedback
8 sample rows · 10 columnsFeature requests and how many people asked.
| Request | Source | Status | Votes | Theme | Logged | Mark planned |
|---|---|---|---|---|---|---|
| Group bookings for classes | Planned | 14 | — | — | ||
| Dark mode for staff view | New | 9 | — | — | ||
| Export clients to a spreadsheet | Planned | 21 | — | — | ||
| Two-way calendar sync | Shipped | 32 | — | — | ||
| Deposits for new clients | New | 18 | — | — | ||
| Waitlist when fully booked | Planned | 25 | — | — | ||
| Custom confirmation emails | New | 11 | — | — | ||
| Bulk cancel for holidays | Declined | 5 | — | — |
Tickets
10 sample rows · 18 columnsEvery request from a customer.
| Subject | Ticket number | Type | Priority | Status | Requester | Requester email |
|---|---|---|---|---|---|---|
| Calendar events are duplicating | — | In progress | Shona Kwarteng | shona@customermail.net | ||
| How do I move a booking? | — | Resolved | Dmitri Alvarez | dmitri@customermail.net | ||
| Invoice shows wrong tax | — | Waiting | Petra Lindgren | petra@customermail.net | ||
| Texts not sending to Canadian numbers | — | New | Harun Osmani | harun@customermail.net | ||
| Can clients pay a deposit? | — | New | Beatrix Njoku | beatrix@customermail.net | ||
| Add a second location | — | In progress | Tilda Mercer | tilda@customermail.net | ||
| Export my client list | — | Waiting | Gideon Pfeiffer | gideon@customermail.net | ||
| Password reset email never arrived | — | Resolved | Anwen Rojas | anwen@customermail.net | ||
| Need a waitlist option | — | New | Calum Sorensen | calum@customermail.net | ||
| Refund for duplicate charge | — | In progress | Yara Haddad | yara@customermail.net |
Also included
- Resolve
- Waiting on customer
- Mark planned
- Mark shipped
Related templates
- Managed IT providerBrackenfell Managed IT Services4 tables · 7 views · 1 form · 2 dimension sets · 1 digest · 1 notification · 1 row action · 1 agentAgents
- Open-source maintainer teamLarchmont Commons Project4 tables · 6 views · 1 form · 1 dimension set · 1 dashboard · 1 digest · 1 notification · 1 stage rule set · 1 agentAgents
- Product analytics teamYarrowdale Terrace Analytics3 tables · 5 views · 1 form · 2 dimension sets · 1 dashboard · 1 digest · 1 notification · 1 stage rule set · 1 agentAgents
- SaaS companyPlumbline Scheduling3 tables · 5 views · 1 form · 1 dimension set · 1 digest · 1 notification · 1 row action · 1 agentAgents
- SaaS customer onboardingTallowfield Payroll5 tables · 7 views · 1 form · 3 dimension sets · 1 booking page · 1 portal · 1 dashboard · 1 digest · 1 notification · 1 stage rule set · 1 agentClient portals
- Telecom installerYewcroft Junction Networks4 tables · 5 views · 1 form · 1 portal · 1 dashboard · 1 digest · 1 agentClient portals