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Runbooks & On-call

Stonebridge Health Software · Operations · Raleigh, NC

Vaughn Ibekwe heads infrastructure at a clinic software company and uses this so whoever is paged can find the right steps and the right person quickly.

Any businessWork ordersBoards4 tables · 14 views · 1 form · 1 row action · 1 agent
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Runbooks
Alert response5
Patient portal returns 502 errorsPatient portalDevraj Pillai
Appointment API latency above targetAppointment APIMarisa Kowalczyk
Replica lag above 30 secondsRecords databaseHalima Yusuf-Greene
Queue depth growing without drainingMessage queueDevraj Pillai
Office network down at the clinicOffice networkOskar Lindqvist-Reyes
Procedure5
Restart the portal safelyPatient portalDevraj Pillai
Roll back an appointment API releaseAppointment APIMarisa Kowalczyk
Promote a read replicaRecords databaseHalima Yusuf-Greene
Purge a poisoned queue messageMessage queueDevraj Pillai
Rotate the VPN gateway certificateOffice networkOskar Lindqvist-Reyes
Troubleshooting2
Diagnose slow queriesRecords databaseHalima Yusuf-Greene
Nightly report job did not finishReporting jobsHalima Yusuf-Greene

Tables

Runbooks

12 sample rows · 13 columns

Every runbook, who owns it, when it was last tested and whether it is stale.

RunbookServiceTypeOwnerSeverity coveredLast testedFreshness
Promote a read replicaRecords databaseProcedureHalima Yusuf-GreeneSEV1May 31, 2026Stale
Purge a poisoned queue messageMessage queueProcedureDevraj PillaiSEV3Jun 30, 2026Stale
Rotate the VPN gateway certificateOffice networkProcedureOskar Lindqvist-ReyesSEV3Jul 15, 2026Stale
Office network down at the clinicOffice networkAlert responseOskar Lindqvist-ReyesSEV2Aug 9, 2026Current
Diagnose slow queriesRecords databaseTroubleshootingHalima Yusuf-GreeneSEV3Aug 19, 2026Current
Roll back an appointment API releaseAppointment APIProcedureMarisa KowalczykSEV1Aug 29, 2026Current
Nightly report job did not finishReporting jobsTroubleshootingHalima Yusuf-GreeneSEV3Sep 3, 2026Current
Restart the portal safelyPatient portalProcedureDevraj PillaiSEV2Sep 13, 2026Current
Replica lag above 30 secondsRecords databaseAlert responseHalima Yusuf-GreeneSEV2Sep 20, 2026Current
Queue depth growing without drainingMessage queueAlert responseDevraj PillaiSEV2Sep 23, 2026Current
Appointment API latency above targetAppointment APIAlert responseMarisa KowalczykSEV2Oct 6, 2026Current
Patient portal returns 502 errorsPatient portalAlert responseDevraj PillaiSEV1Oct 18, 2026Current

Services

6 sample rows · 6 columns

The systems in production, their tier, owner and how many runbooks cover them.

ServiceTierOwner
Patient portalTier 1Devraj Pillai
Appointment APITier 1Marisa Kowalczyk
Records databaseTier 1Halima Yusuf-Greene
Message queueTier 2Devraj Pillai
Reporting jobsTier 3Halima Yusuf-Greene
Office networkTier 2Oskar Lindqvist-Reyes

On-call schedule

6 sample rows · 7 columns

Who is on call each week, who backs them up and what the last person handed over.

ShiftStartsEndsPrimarySecondaryHandoff notesPhase
Marisa and DevrajOct 1, 2026Oct 7, 2026Marisa KowalczykDevraj PillaiReplica lag spiked twice overnight; both cleared on their own.Past
Devraj and OskarOct 8, 2026Oct 14, 2026Devraj PillaiOskar Lindqvist-ReyesQuiet. Certificate renewal reminder is still open.Past
Oskar and HalimaOct 15, 2026Oct 21, 2026Oskar Lindqvist-ReyesHalima Yusuf-GreeneWatch the queue depth after Thursday’s release.Current
Halima and MarisaOct 22, 2026Oct 28, 2026Halima Yusuf-GreeneMarisa KowalczykPlanned database maintenance on the first evening.Next
Marisa and PingOct 29, 2026Nov 4, 2026Marisa KowalczykPing Wang-EllisonClinic holiday hours begin; expect fewer portal logins.Next
Devraj and HalimaNov 5, 2026Nov 11, 2026Devraj PillaiHalima Yusuf-Greene—Next

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  • Mark currentRow action

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