Massage therapy clinic
Silverbirch Ridge Massage Therapy · Massage therapy clinic · Asheville, NC
Adaeze Pellegrino owns Silverbirch Ridge Massage Therapy, a licensed clinic in Asheville, and works this board so each client message gets an answer and is closed before the week ends, with an assistant reading the same records.
HealthcareCustomer serviceAgents3 tables · 6 views · 2 forms · 2 dimension sets · 1 portal · 1 dashboard · 1 digest · 1 notification · 1 stage rule set · 1 row action · 1 agent
Use this templateRequest board
RequestsInsurance receipt for referral visits
Reschedule the hot stone session
Lost my gift card
Soreness after first deep tissue session
Overcharge on last package
Gift card for two, anniversary
Numbness after prenatal session
Receipt for tax year
Renew monthly membership at new rate
Room temperature too cool
Insurance receipt for March visits
Refund for missed session
Gift card for the office team
Renew ten-session pack, half used
Switch from monthly to ten-pack
Pause monthly membership for travel
Can my partner join the next visit
Gift card balance check
Move Thursday deep tissue to Saturday
Gift card for a mother's birthday
Receipt for HSA reimbursement
Sore shoulder two days after session
Renew ten-session pack
Tables
Requests
28 sample rows · 11 columnsEvery question, refund or renewal a client sends, from first message to closed.
| Request | Client | Kind of request | Came in by | Received | Reply due | Closed on |
|---|---|---|---|---|---|---|
| Move Thursday deep tissue to Saturday | Thaddeus Pembroke-Iwu | Oct 6, 2026 | Oct 8, 2026 | Oct 7, 2026 | ||
| Gift card for a mother's birthday | Casimir Halloran-Dube | Oct 7, 2026 | Oct 10, 2026 | Oct 9, 2026 | ||
| Sore shoulder two days after session | Lysander Pruitt-Tanaka | Oct 9, 2026 | Oct 10, 2026 | Oct 10, 2026 | ||
| Receipt for HSA reimbursement | Corwin Brandvold-Mbeki | Oct 8, 2026 | Oct 12, 2026 | Oct 11, 2026 | ||
| Therapist ran twenty minutes late | Zelda Marchetti-Mensah | Oct 10, 2026 | Oct 12, 2026 | Oct 12, 2026 | ||
| Reschedule Monday hot stone | Wilhelmina Dacosta-Oyelowo | Oct 11, 2026 | Oct 13, 2026 | Oct 12, 2026 | ||
| Renew ten-session pack | Anselm Torvald-Kimathi | Oct 9, 2026 | Oct 14, 2026 | Oct 9, 2026 | ||
| Numbness after prenatal session | Imelda Strathcona-Boateng | Oct 13, 2026 | Oct 14, 2026 | — | ||
| Switch from monthly to ten-pack | Ysolde Carraway-Obuya | Oct 11, 2026 | Oct 15, 2026 | — | ||
| Gift card for two, anniversary | Philippa Nwosu-Landgraf | Oct 12, 2026 | Oct 15, 2026 | — | ||
| Move Friday sports session earlier | Ignatius Ballantrae-Nkemelu | Oct 14, 2026 | Oct 15, 2026 | Oct 15, 2026 | ||
| Refund for missed session | Lucian Aberdeen-Takahashi | Oct 13, 2026 | Oct 16, 2026 | — |
Clients
14 sample rows · 11 columnsEveryone who has booked a session, with private health notes kept off the front desk list.
| Client | Phone | Client since | Usual massage | Membership | Intake form signed | |
|---|---|---|---|---|---|---|
| Anselm Torvald-Kimathi | anselm.torvald@tallowmerepostbox.net | (828) 555-119 | May 16, 2025 | Yes | ||
| Casimir Halloran-Dube | casimir.halloran@tallowmerepostbox.net | (828) 555-117 | Jul 10, 2024 | Yes | ||
| Corwin Brandvold-Mbeki | corwin.brandvold@tallowmerepostbox.net | (828) 555-111 | May 1, 2024 | Yes | ||
| Fitzgerald Rasmussen-Adeyemi | fitzgerald.rasmussen@tallowmerepostbox.net | (828) 555-121 | Jan 22, 2024 | Yes | ||
| Ignatius Ballantrae-Nkemelu | ignatius.ballantrae@tallowmerepostbox.net | (828) 555-124 | Nov 2, 2025 | Yes | ||
| Imelda Strathcona-Boateng | imelda.strathcona@tallowmerepostbox.net | (828) 555-116 | Jan 31, 2026 | Yes | ||
| Lucian Aberdeen-Takahashi | lucian.aberdeen@tallowmerepostbox.net | (828) 555-123 | Mar 17, 2025 | Yes | ||
| Lysander Pruitt-Tanaka | lysander.pruitt@tallowmerepostbox.net | (828) 555-115 | Nov 17, 2024 | Yes | ||
| Marguerite Oduya-Vasquez | marguerite.oduya@tallowmerepostbox.net | (828) 555-114 | Jun 25, 2025 | Yes | ||
| Philippa Nwosu-Landgraf | philippa.nwosu@tallowmerepostbox.net | (828) 555-118 | Sep 23, 2025 | Yes | ||
| Thaddeus Pembroke-Iwu | thaddeus.pembroke@tallowmerepostbox.net | (828) 555-113 | Oct 14, 2023 | Yes | ||
| Wilhelmina Dacosta-Oyelowo | wilhelmina.dacosta@tallowmerepostbox.net | (828) 555-120 | Dec 12, 2025 | Yes |
Also included
- Your requests
- Request board
- Waiting on a client
- Waiting on a clientTells the front desk when a request is parked on the client's answer.
- Draft a reply
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