Med spa
Galewood Station Medical Spa · Med spa · Lake Forest, CA
Odette Lorenzetti is the spa director at Galewood Station Medical Spa, a physician-led med spa, and she uses this to answer every client's request and close it the same week.
HealthcareCustomer serviceForms3 tables · 6 views · 2 forms · 2 dimension sets · 1 portal · 1 dashboard · 1 digest · 1 notification · 1 stage rule set · 1 agent
Use this templateRequest board
RequestsCold sore flare after laser treatment
Mineral sunscreen refill before travel
Can I switch from Glow to Signature
Bruising near the eye after a filler visit
Reschedule the body contouring consult
Which treatments pair well before a wedding
Hydrating mask set refill
Charge appeared twice on my card
Lip balm and mineral sunscreen refill
Which numbing cream do you use
Retinol night cream refill
Itemized statement for an employer wellness benefit
Peptide mask refill and a travel set
Does the Glow membership cover IV therapy
Itching around the cheek treatment
Vitamin C serum refill
Updated consent for the neck treatment
Swelling two days after lip filler
Move the Thursday laser session to Friday
Barrier repair serum refill
Receipt for last quarter's membership
Is a chemical peel safe with retinol
Tables
Requests
28 sample rows · 11 columnsEvery question, change and refill a client sends the spa, who has it and the day a reply is promised.
| Request | Client | Kind of request | Came in by | Received | Reply promised by | Closed on |
|---|---|---|---|---|---|---|
| Move the Thursday laser session to Friday | Anders Pellegrino-Okoye | Oct 6, 2026 | Oct 7, 2026 | Oct 6, 2026 | ||
| Swelling two days after lip filler | Marisol Greenwald-Teague | Oct 6, 2026 | Oct 8, 2026 | Oct 7, 2026 | ||
| Barrier repair serum refill | Thandiwe Brightwater-Kohl | Oct 7, 2026 | Oct 10, 2026 | Oct 9, 2026 | ||
| Receipt for last quarter's membership | Lucas Ferreira-Winterbourne | Oct 7, 2026 | Oct 10, 2026 | Oct 9, 2026 | ||
| Redness that has not faded after microneedling | Bastien Nakagawa-Holm | Oct 8, 2026 | Oct 10, 2026 | Oct 9, 2026 | ||
| Is a chemical peel safe with retinol | Ottoline Rasmussen-Adeyemi | Oct 8, 2026 | Oct 11, 2026 | Oct 10, 2026 | ||
| Sunscreen and cleanser refill | Delphine Achterberg-Mwale | Oct 9, 2026 | Oct 12, 2026 | Oct 11, 2026 | ||
| Photo release for before and after pictures | Raphael Ostrowski-Ndiaye | Oct 9, 2026 | Oct 13, 2026 | Oct 12, 2026 | ||
| Pause the laser package for one month | Giselle Castellanos-Frid | Oct 10, 2026 | Oct 13, 2026 | Oct 12, 2026 | ||
| Reschedule the facial to a Saturday | Matteo Abernathy-Salazar | Oct 10, 2026 | Oct 13, 2026 | Oct 11, 2026 | ||
| Itching around the cheek treatment | Leopold Lindholm-Boakye | Oct 11, 2026 | Oct 13, 2026 | — | ||
| Does the Glow membership cover IV therapy | Philippa Danjuma-Harcourt | Oct 11, 2026 | Oct 14, 2026 | — |
Clients
16 sample rows · 11 columnsEvery client of the spa: what they come for, their membership and the health notes only the clinical team reads.
| Client | Phone | Client since | Comes in for | Membership | Allergies | |
|---|---|---|---|---|---|---|
| Anders Pellegrino-Okoye | anders.pellegrino@marrowdalemailbox.org | (949) 555-0111 | Mar 15, 2026 | None known | ||
| Bastien Nakagawa-Holm | bastien.nakagawa@marrowdalemailbox.org | (949) 555-0115 | May 16, 2026 | None known | ||
| Caspian Moretti-Oduya | caspian.moretti@marrowdalemailbox.org | (949) 555-0125 | Sep 8, 2025 | None known | ||
| Delphine Achterberg-Mwale | delphine.achterberg@quillrunpostbox.net | (949) 555-0116 | Feb 8, 2026 | Penicillin | ||
| Giselle Castellanos-Frid | giselle.castellanos@quillrunpostbox.net | (949) 555-0118 | Oct 27, 2025 | None known | ||
| Kwabena Whitlock-Prasad | kwabena.whitlock@marrowdalemailbox.org | (949) 555-0123 | Dec 21, 2025 | None known | ||
| Leopold Lindholm-Boakye | leopold.lindholm@marrowdalemailbox.org | (949) 555-0121 | Jan 4, 2026 | None known | ||
| Lucas Ferreira-Winterbourne | lucas.ferreira@marrowdalemailbox.org | (949) 555-0113 | May 30, 2026 | None known | ||
| Marisol Greenwald-Teague | marisolgt@quillrunpostbox.net | (949) 555-0110 | Dec 22, 2025 | Latex | ||
| Matteo Abernathy-Salazar | matteo.abernathy@marrowdalemailbox.org | (949) 555-0119 | Jan 18, 2026 | Nickel | ||
| Ottoline Rasmussen-Adeyemi | ottoline.rasmussen@quillrunpostbox.net | (949) 555-0114 | Aug 26, 2025 | Adhesive tape | ||
| Philippa Danjuma-Harcourt | philippa.danjuma@quillrunpostbox.net | (949) 555-0120 | Apr 11, 2026 | None known |
Also included
- Your requests
- Request board
- Refills waiting on a yes
- Waiting on a clientPrompts the front desk coordinator to chase a client whose answer is holding up a request.
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