Theater company
Orchardine Hollow Players · Theater company · Hudson, NY
Winona Escobedo is the managing director at Orchardine Hollow Players, a community theater company, and uses this to answer every patron who writes the box office and close each request within seven days, with an assistant on hand for the numbers.
NonprofitCustomer serviceAgents4 tables · 7 views · 1 form · 1 digest · 1 notification · 1 row action · 1 agent
Use this templateRequest board
Patron requestsExchange for Earnest opening night
Refund for a lapsed gift voucher
Wheelchair space for the cabaret
Volunteer shift swap
Receipt for matching gift
Seats for a school field trip
Refund request for a snowed-out night
Aisle seat swap for the carol
Donation receipt for the cabaret sponsor
Exchange for the carol in the round
Group of eight for the carol
Refund for unused tickets
Lost umbrella from the lobby
Hearing loop seats for the cabaret
Exchange two tickets for Saturday
Refund for a cancelled night
Wheelchair space for opening night
Group booking for the book club
Lost scarf after the Thursday show
Tables
Patron requests
31 sample rows · 14 columnsEvery question, refund, exchange and favor a patron sends the box office, from first message to the day it is closed.
| Request | Request number | Patron | Production | Kind of request | Where it stands | Asked on |
|---|---|---|---|---|---|---|
| Refund for a lapsed gift voucher | OHP-26-127 | Emeka Dalrymple | Our Town After Dark | Oct 18, 2026 | ||
| Volunteer shift swap | OHP-26-129 | Mortimer Szczepanski-Boyd | Winter Cabaret Night | Oct 18, 2026 | ||
| Group of twelve for Earnest | OHP-26-131 | Fenella Okonkwo-Reyes | The Importance of Being Earnest | Oct 18, 2026 | ||
| Exchange for Earnest opening night | OHP-26-126 | Isolde Fenwick-Amadi | The Importance of Being Earnest | Oct 17, 2026 | ||
| Wheelchair space for the cabaret | OHP-26-128 | Lavinia Thorngate | Winter Cabaret Night | Oct 17, 2026 | ||
| Receipt for matching gift | OHP-26-130 | Benedikt Tallowfield | A Christmas Carol in the Round | Oct 16, 2026 | ||
| Aisle seat swap for the carol | OHP-26-118 | Henrietta Quarrington-Sy | A Christmas Carol in the Round | Oct 15, 2026 | ||
| Seats for a school field trip | OHP-26-116 | Mortimer Szczepanski-Boyd | Spring Youth Showcase | Oct 14, 2026 | ||
| Donation receipt for the cabaret sponsor | OHP-26-119 | Juniper Castellanos-Moore | Winter Cabaret Night | Oct 14, 2026 | ||
| Hearing loop seats for the cabaret | OHP-26-124 | Rosalind Yellowhorn-Pryce | Winter Cabaret Night | Oct 14, 2026 | ||
| Refund request for a snowed-out night | OHP-26-117 | Thaddeus Marlowe-Ostrander | Our Town After Dark | Oct 13, 2026 | ||
| Lost umbrella from the lobby | OHP-26-123 | Lavinia Thorngate | Our Town After Dark | Oct 13, 2026 |
Patrons
14 sample rows · 8 columnsThe people who buy, give, volunteer or write in, with how they are connected to the company.
| Patron | Mobile | Membership | Seating needs | Requests | |
|---|---|---|---|---|---|
| Benedikt Tallowfield | benedikt.tallowfield@catskillpostbox.org | (518) 555-0111 | Wheelchair space for opening night, Donation receipt for the fall appeal, Receipt for matching gift | ||
| Calliope Nwosu-Hart | calliope.nwosu@claverackdesk.com | (518) 555-0112 | Refund for a cancelled night, Group of eight for the carol | ||
| Emeka Dalrymple | emeka.dalrymple@claverackdesk.com | (518) 555-0115 | Lost scarf after the Thursday show, Refund for a lapsed gift voucher | ||
| Fenella Okonkwo-Reyes | fenella.okonkwo@hudsonvalleymailbox.net | (518) 555-0116 | Gift certificate for a neighbor, Exchange for the carol in the round, Group of twelve for Earnest | ||
| Gideon Mapleton-Ruiz | gideon.mapleton@catskillpostbox.org | (518) 555-0117 | Volunteer ushering question | ||
| Henrietta Quarrington-Sy | henrietta.quarrington@claverackdesk.com | (518) 555-0118 | Refund for a double charge, Aisle seat swap for the carol | ||
| Ignatius Pennywhistle-Okoro | ignatius.pennywhistle@hudsonvalleymailbox.net | (518) 555-0119 | Hearing loop headset for matinee, Program ad artwork | ||
| Isolde Fenwick-Amadi | isolde.fenwick@hudsonvalleymailbox.net | (518) 555-0110 | Exchange two tickets for Saturday, Exchange for Earnest opening night | ||
| Juniper Castellanos-Moore | juniper.castellanos@catskillpostbox.org | (518) 555-0120 | Program ad correction, Donation receipt for the cabaret sponsor | ||
| Konstantin Aldous-Peng | konstantin.aldous@claverackdesk.com | (518) 555-0121 | Exchange tickets for Winter Cabaret, Refund for unused tickets | ||
| Lavinia Thorngate | lavinia.thorngate@hudsonvalleymailbox.net | (518) 555-0122 | Refund after a schedule clash, Lost umbrella from the lobby, Wheelchair space for the cabaret | ||
| Mortimer Szczepanski-Boyd | mortimer.szczepanski@catskillpostbox.org | (518) 555-0123 | Seats for a school field trip, Volunteer shift swap |
Productions
6 sample rows · 9 columnsThe plays and shows on the season, with where and when they run.
| Production | Venue | Season | Opens | Closes | Ticket price | Requests |
|---|---|---|---|---|---|---|
| The Cherry Orchard Revisited | Sep 6, 2026 | Sep 20, 2026 | $22 | Refund for a cancelled night, Donation receipt for the fall appeal, Refund for a double charge | ||
| Our Town After Dark | Sep 28, 2026 | Oct 12, 2026 | $22 | Exchange two tickets for Saturday, Wheelchair space for opening night, Group booking for the book club, Lost scarf after the Thursday show, Subscription seats moved to Fridays, Program ad correction, Hearing loop headset for matinee, Volunteer ushering question, Gift certificate for a neighbor, Refund after a schedule clash, Refund request for a snowed-out night, Refund for unused tickets, Lost umbrella from the lobby, Refund for a lapsed gift voucher | ||
| Winter Cabaret Night | Oct 27, 2026 | Nov 10, 2026 | $30 | Exchange tickets for Winter Cabaret, Program ad for the cabaret, Donation receipt for the cabaret sponsor, Hearing loop seats for the cabaret, Wheelchair space for the cabaret, Volunteer shift swap | ||
| A Christmas Carol in the Round | Nov 27, 2026 | Dec 18, 2026 | $26 | Aisle seat swap for the carol, Exchange for the carol in the round, Group of eight for the carol, Program ad artwork, Receipt for matching gift | ||
| Spring Youth Showcase | Feb 5, 2027 | Feb 13, 2027 | $12 | Seats for a school field trip | ||
| The Importance of Being Earnest | Mar 17, 2027 | Apr 7, 2027 | $24 | Exchange for Earnest opening night, Group of twelve for Earnest |
Also included
- Requests waiting on patrons
- New requestTells the managing director the moment a patron request is logged so it gets an owner that day.
- Draft a reply
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