AI Matrx Logo

Homeless shelter

Elmstead Hollow Shelter · Homeless shelter · Spokane, WA

Celine Kowalczuk is the shelter manager at Elmstead Hollow Shelter, an emergency shelter, and uses this to reply to each guest who asks for something and have it settled inside the week.

NonprofitCustomer serviceAgents3 tables · 5 views · 1 form · 2 dimension sets · 1 dashboard · 1 digest · 1 notification · 1 stage rule set · 1 agent
Use this template

Request board

Requests
New4
Hygiene kit for a newbornIngeborg Salazar-MoyoHygiene kit
Bed after the shift changePilar QuennevilleBed placement
Bus pass for the job fairEvadne Prudhomme-SzaboBus pass
Locker for a sleeping bagHamid Castellanos-LundStorage locker
Assigned6
Bed for the family over the holidayTamsin Ridgeway-AbaraBed placement
Winter boots in size nineCasimir ThorvaldsenClothing
Laundry slot for beddingBeatrix Nakamura-FellLaundry slot
Hot meal box for a night shiftJabari Whitcombe-LindgrenMeal or food box
Meeting about the veterans officeDimitri HavlicekCase manager visit
1 more
Waiting on guest4
ID card appointment rideFolarin Dunmore-AasBus pass
Locker swap to a larger oneCalista Verhoeven-ObiStorage locker
Proof of stay letter for the bankAnneliese ObuyaMail pickup
Meeting about the job training formLuther Abernethy-SotoCase manager visit
Answered4
School clothes for two childrenBeatrix Nakamura-FellClothing
Bus pass to the clinic on MondayEvadne Prudhomme-SzaboBus pass
Extra blanket for the cold weekHamid Castellanos-LundHygiene kit
Meeting about the lease offerIngeborg Salazar-MoyoCase manager visit
Closed12
Bed held through the weekendDimitri HavlicekBed placement
Warm coat in a men's largeFolarin Dunmore-AasClothing
Bus pass for the Thursday interviewJabari Whitcombe-LindgrenBus pass
Two loads of laundry before courtLuther Abernethy-SotoLaundry slot
Forwarded mail from the old addressPilar QuennevilleMail pickup
7 more

Tables

Requests

30 sample rows · 10 columns

Every ask a guest brings to the front desk, who is on it and the day the guest was promised an answer.

RequestAsked byKind of requestAsked onAnswer promised byClosed onStatus
Bed held through the weekendDimitri HavlicekBed placementOct 5, 2026Oct 7, 2026Oct 6, 2026Closed
Warm coat in a men's largeFolarin Dunmore-AasClothingOct 5, 2026Oct 8, 2026Oct 7, 2026Closed
Bus pass for the Thursday interviewJabari Whitcombe-LindgrenBus passOct 6, 2026Oct 9, 2026Oct 8, 2026Closed
Two loads of laundry before courtLuther Abernethy-SotoLaundry slotOct 7, 2026Oct 10, 2026Oct 9, 2026Closed
Forwarded mail from the old addressPilar QuennevilleMail pickupOct 7, 2026Oct 10, 2026Oct 9, 2026Closed
Locker for work boots and toolsJabari Whitcombe-LindgrenStorage lockerOct 8, 2026Oct 12, 2026Oct 10, 2026Closed
Diapers and formula for the weekTamsin Ridgeway-AbaraMeal or food boxOct 9, 2026Oct 12, 2026Oct 10, 2026Closed
Bed for a night after the clinicCasimir ThorvaldsenBed placementOct 10, 2026Oct 12, 2026Oct 11, 2026Closed
Meeting about housing applicationCalista Verhoeven-ObiCase manager visitOct 8, 2026Oct 13, 2026Oct 11, 2026Closed
Hygiene kit with razorsHamid Castellanos-LundHygiene kitOct 10, 2026Oct 13, 2026Oct 11, 2026Closed
Pair of work gloves and socksTobias Kapoor-ElleryClothingOct 11, 2026Oct 14, 2026Oct 13, 2026Closed
Meeting about the benefits letterAnneliese ObuyaCase manager visitOct 11, 2026Oct 15, 2026Oct 14, 2026Closed

18 more rows

Guests

14 sample rows · 6 columns

The people staying at the shelter, where they sleep, who looks after their case and what each still waits on.

GuestSleeping areaCase managerPhoneRequests
Anneliese ObuyaWomen's dormNadira Oyelaran-Webb(509) 555-0119Meeting about the benefits letter, Proof of stay letter for the bank
Beatrix Nakamura-FellFamily roomLeopold Haldorsen-Quist(509) 555-0117School clothes for two children, Laundry slot for bedding
Calista Verhoeven-ObiWomen's dormLeopold Haldorsen-Quist(509) 555-0111Meeting about housing application, Locker swap to a larger one
Casimir ThorvaldsenOverflow cotsPerrin Solheim(509) 555-0120Bed for a night after the clinic, Winter boots in size nine
Dimitri HavlicekMen's dormLeopold Haldorsen-Quist(509) 555-0112Bed held through the weekend, Meeting about the veterans office
Evadne Prudhomme-SzaboWomen's dormLeopold Haldorsen-Quist(509) 555-0121Bus pass to the clinic on Monday, Bus pass for the job fair
Folarin Dunmore-AasMen's dormLeopold Haldorsen-Quist(509) 555-0114Warm coat in a men's large, ID card appointment ride
Hamid Castellanos-LundOverflow cotsNadira Oyelaran-Webb(509) 555-0116Hygiene kit with razors, Extra blanket for the cold week, Locker for a sleeping bag
Ingeborg Salazar-MoyoFamily roomLeopold Haldorsen-Quist(509) 555-0123Meeting about the lease offer, Hygiene kit for a newborn
Jabari Whitcombe-LindgrenMen's dormNadira Oyelaran-Webb(509) 555-0122Bus pass for the Thursday interview, Locker for work boots and tools, Hot meal box for a night shift
Luther Abernethy-SotoMen's dormLeopold Haldorsen-Quist(509) 555-0118Two loads of laundry before court, Meeting about the job training form
Pilar QuennevilleWomen's dormNadira Oyelaran-Webb(509) 555-0115Forwarded mail from the old address, Bed after the shift change

2 more rows

Also included

  • Request boardStage rules
  • Work with staffDigest
  • Waiting on a guestNotificationReminds the manager to look for a guest whose missing paper is holding up a request.

Related templates