Bakery
Cindervale Grove Bakery · Bakery · Bend, OR
Henrietta Glasswell is the owner at Cindervale Grove Bakery, a scratch bakery in Bend, and she uses this to answer each customer question or complaint before the week is out, with a page where every household sees its own orders.
Food and hospitalityCustomer serviceClient portals4 tables · 5 views · 1 form · 1 dimension set · 1 portal · 1 dashboard · 1 digest · 1 notification · 1 stage rule set · 1 agent
Use this templateRequest board
RequestsHoliday cookie boxes with a custom tag
Lunch trays for twenty-five instead of twenty
Can I swap the spelt boule for rye
Question about the Saturday gluten-free loaf
Catering quote for a thirty-person brunch
Bagels with sesame found in the bag
Raspberry filling was too tart for the party
Cinnamon rolls were cold at pickup
Cookie decoration colors did not match
Focaccia credit for the cancelled Thursday
Chocolate cake for a nut allergy, what is the process
Pastry box add one dozen cookies
Where do I park to collect the bread
Quote for forty-person anniversary dessert table
Which brownies are free of butter too
Cupcake tower came out leaning
Can the standing order move to Thursday pickups
Office breakfast was missing two coffees
Tier sizes for the lemon wedding cake
Is the gluten-free cake made in a separate space
Pastry box arrived without the almond croissants
Egg-free carrot cake looked cracked on top
Could the rolls be ready an hour earlier
Tables
Requests
30 sample rows · 10 columnsEverything a customer asks or reports, from a missing croissant to an allergy question, until it is answered and closed.
| Request | Customer | What it is about | Status | Order | Received | Replied |
|---|---|---|---|---|---|---|
| Can I swap the spelt boule for rye | Genevieve Whitlow-Ndlovu | — | Oct 18, 2026 | — | ||
| Question about the Saturday gluten-free loaf | Ludmila Kuznetsov-Hale | — | Oct 18, 2026 | — | ||
| Catering quote for a thirty-person brunch | Anselmo Ferreira-Dray | — | Oct 18, 2026 | — | ||
| Holiday cookie boxes with a custom tag | Caspian Andrade-Linde | CG-2124 | Oct 17, 2026 | — | ||
| Lunch trays for twenty-five instead of twenty | Ignatius Hartwell-Soto | CG-2125 | Oct 17, 2026 | — | ||
| Quote for forty-person anniversary dessert table | Rosalind Pemberton-Okeke | — | Oct 16, 2026 | — | ||
| Where do I park to collect the bread | Cormac Penhallow-Eze | CG-2122 | Oct 15, 2026 | — | ||
| Focaccia credit for the cancelled Thursday | Leopold Brightman-Sato | CG-2119 | Oct 14, 2026 | — | ||
| Cookie decoration colors did not match | Zuleika Thackeray-Ibe | CG-2118 | Oct 13, 2026 | — | ||
| Pastry box add one dozen cookies | Wilhelmina Garrity-Odum | CG-2121 | Oct 13, 2026 | — | ||
| Cinnamon rolls were cold at pickup | Henrik Quigley-Abara | CG-2117 | Oct 12, 2026 | — | ||
| Chocolate cake for a nut allergy, what is the process | Temperance Oyelowo-Marsh | CG-2120 | Oct 11, 2026 | — |
Customers
22 sample rows · 11 columnsThe households and offices who order here, where they live, any allergy to remember and what they have asked about.
| Customer | Phone | Neighborhood | Customer since | Allergy on file | Requests | |
|---|---|---|---|---|---|---|
| Anselmo Ferreira-Dray | (541) 555-0113 | anselmo.ferreiradray@bendridgemail.net | Apr 18, 2024 | — | Pastry box arrived without the almond croissants, Catering quote for a thirty-person brunch | |
| Barnaby Osborne-Tran | (541) 555-0123 | barnaby.osbornetran@bendridgemail.net | Dec 18, 2025 | — | Office breakfast was missing two coffees | |
| Caspian Andrade-Linde | (541) 555-0111 | caspian.andradelinde@bendridgemail.net | Oct 18, 2022 | — | Holiday cookie boxes with a custom tag | |
| Cormac Penhallow-Eze | (541) 555-0131 | cormac.penhalloweze@bendridgemail.net | Aug 18, 2026 | — | Where do I park to collect the bread | |
| Evander Castellan-Roe | (541) 555-0120 | evander.castellanroe@bendridgemail.net | Aug 18, 2025 | Dairy | Which brownies are free of butter too | |
| Folasade Oduya-Brandt | (541) 555-0115 | folasade.oduyabrandt@bendridgemail.net | Oct 18, 2024 | — | Could the rolls be ready an hour earlier, Gift card balance after the wedding shower | |
| Genevieve Whitlow-Ndlovu | (541) 555-0114 | genevieve.whitlowndlovu@bendridgemail.net | Aug 18, 2024 | Eggs | Egg-free carrot cake looked cracked on top, Can I swap the spelt boule for rye | |
| Henrik Quigley-Abara | (541) 555-0126 | henrik.quigleyabara@bendridgemail.net | Mar 18, 2026 | — | Cinnamon rolls were cold at pickup | |
| Ignatius Hartwell-Soto | (541) 555-0118 | ignatius.hartwellsoto@bendridgemail.net | Apr 18, 2025 | — | Dessert table setup time at the venue, Lunch trays for twenty-five instead of twenty | |
| Imelda Delacruz-Vance | (541) 555-0124 | imelda.delacruzvance@bendridgemail.net | Jan 18, 2026 | Sesame | Bagels with sesame found in the bag | |
| Leander Pickering-Mensah | (541) 555-0125 | leander.pickeringmensah@bendridgemail.net | Feb 18, 2026 | — | Raspberry filling was too tart for the party | |
| Leopold Brightman-Sato | (541) 555-0128 | leopold.brightmansato@bendridgemail.net | May 18, 2026 | — | Focaccia credit for the cancelled Thursday |
Orders
26 sample rows · 8 columnsEvery cake, loaf order, pickup box and catering job, with its pickup time and total.
| Order number | Customer | What was ordered | Order type | Pickup | Order total | Order status |
|---|---|---|---|---|---|---|
| CG-2124 | Caspian Andrade-Linde | Holiday cookie boxes, six | Nov 1, 5:00 PM | $138 | ||
| CG-2125 | Ignatius Hartwell-Soto | Corporate lunch dessert trays | Oct 29, 4:00 PM | $380 | ||
| CG-2123 | Rosalind Pemberton-Okeke | Anniversary cake, lemon and thyme | Oct 27, 4:00 PM | $95 | ||
| CG-2121 | Wilhelmina Garrity-Odum | Wedding shower pastry box | Oct 24, 4:00 PM | $110 | ||
| CG-2120 | Temperance Oyelowo-Marsh | Nut-free birthday cake, chocolate | Oct 22, 4:00 PM | $90 | ||
| CG-2122 | Cormac Penhallow-Eze | Ciabatta and sourdough for a dinner | Oct 21, 4:00 PM | $28 | ||
| CG-2119 | Leopold Brightman-Sato | Focaccia for a book club | Oct 15, 4:00 PM | $22 | ||
| CG-2118 | Zuleika Thackeray-Ibe | Baby shower cookies, three dozen | Oct 13, 4:00 PM | $72 | ||
| CG-2117 | Henrik Quigley-Abara | Cinnamon rolls, two dozen | Oct 11, 4:00 PM | $48 | ||
| CG-2116 | Leander Pickering-Mensah | Anniversary cake with raspberry filling | Oct 9, 4:00 PM | $84 | ||
| CG-2115 | Imelda Delacruz-Vance | Sesame-free bagels, three dozen | Oct 7, 4:00 PM | $45 | ||
| CG-2114 | Barnaby Osborne-Tran | Office breakfast for fifteen | Oct 5, 4:00 PM | $210 |
Also included
- Your orders and questions
- Request board
- Requests to pick up
- Request inTells the front counter the moment a new question or problem arrives.
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