Boutique hotel

Alderwood Heights Hotel · Boutique hotel · Bellingham, WA

Carys Zielinski is the front office manager at Alderwood Heights Hotel, a forty-room boutique hotel in Bellingham, and uses these records to see that every guest request is taken, worked and closed within the same week.

Food and hospitality Customer serviceAgents4 tables · 5 views · 1 form · 1 dimension set · 1 dashboard · 1 digest · 1 notification · 1 agent

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All requests

Guest requests

Request	Request number	Stay	Department	Priority	How it came in	Where it stands
Taxi booked for the early train	AH-7137	ST-4125	Concierge	Soon	Text	In progress
Balcony door sticking	AH-7149	ST-4134	Maintenance	Routine	In person	Waiting on guest
Recommendation for a vegetarian dinner	AH-7143	ST-4128	Concierge	Routine	Phone	Waiting on guest
Late arrival after midnight, key left	AH-7155	ST-4137	Front desk	Routine	Email	New
TV remote missing	AH-7139	ST-4128	Front desk	Routine	Email	New
Sparkling water on arrival	AH-7167	ST-4146	Front desk	Routine	Phone	New
Daily service skipped, towels needed	AH-7151	ST-4134	Housekeeping	Soon	Phone	In progress
Extra towels for a family of five	AH-7133	ST-4125	Housekeeping	Soon	In person	New
Airport shuttle at six	AH-7161	ST-4140	Concierge	Soon	Text	New
Thermostat stuck at eighty	AH-7145	ST-4131	Maintenance	Urgent	Text	In progress
Crib set up before the second night	AH-7141	ST-4128	Housekeeping	Soon	In person	In progress
Parking pass for a van	AH-7153	ST-4134	Front desk	Routine	Text	New

22 more rows

Tables

Guest requests

34 sample rows · 14 columns

Everything a guest asks the hotel for, from the room or the desk, and when it was closed.

Request	Request number	Stay	Department	Priority	How it came in	Where it stands
Taxi booked for the early train	AH-7137	ST-4125	Concierge	Soon	Text	In progress
Balcony door sticking	AH-7149	ST-4134	Maintenance	Routine	In person	Waiting on guest
Recommendation for a vegetarian dinner	AH-7143	ST-4128	Concierge	Routine	Phone	Waiting on guest
Late arrival after midnight, key left	AH-7155	ST-4137	Front desk	Routine	Email	New
TV remote missing	AH-7139	ST-4128	Front desk	Routine	Email	New
Sparkling water on arrival	AH-7167	ST-4146	Front desk	Routine	Phone	New
Daily service skipped, towels needed	AH-7151	ST-4134	Housekeeping	Soon	Phone	In progress
Extra towels for a family of five	AH-7133	ST-4125	Housekeeping	Soon	In person	New
Airport shuttle at six	AH-7161	ST-4140	Concierge	Soon	Text	New
Thermostat stuck at eighty	AH-7145	ST-4131	Maintenance	Urgent	Text	In progress
Crib set up before the second night	AH-7141	ST-4128	Housekeeping	Soon	In person	In progress
Parking pass for a van	AH-7153	ST-4134	Front desk	Routine	Text	New

22 more rows

Stays

16 sample rows · 13 columns

Every stay booked, in house or finished, with the requests made during it.

Stay number	Guest	Guest phone	Room	Rate plan	Stay	Booked on
ST-4146	Mirabel Sorensen-Ogunde	(360) 555-0163	Room 311 Willow Queen	Package	Reserved	Oct 14, 2026
ST-4143	Leander Fairbairn-Ito	(360) 555-0159	Room 108 Hollis Twin	Flexible	Reserved	Oct 12, 2026
ST-4140	Katarina Lindqvist-Tran	(360) 555-0155	Room 305 Spruce Suite	Advance saver	Reserved	Oct 9, 2026
ST-4137	Jasper Wolcott-Adebayo	(360) 555-0151	Room 102 Cedar King	Package	Reserved	Oct 6, 2026
ST-4131	Horatio Delacroix-Bello	(360) 555-0143	Room 210 Rowan King	Advance saver	Checked in	Sep 26, 2026
ST-4128	Genevieve Halloran-Sow	(360) 555-0139	Room 204 Larch Queen	Package	Checked in	Sep 23, 2026
ST-4125	Fitzgerald Montmorency-Eze	(360) 555-0135	Room 101 Alder Queen	Flexible	Checked in	Sep 18, 2026
ST-4134	Isadora Pennington-Nwosu	(360) 555-0147	Room 207 Birch Suite	Flexible	Checked in	Sep 28, 2026
ST-4122	Clementine Rasmussen-Obi	(360) 555-0131	Room 311 Willow Queen	Advance saver	Checked out	Sep 13, 2026
ST-4119	Desmond Achterwood-Kimura	(360) 555-0127	Room 305 Spruce Suite	Flexible	Checked out	Sep 8, 2026
ST-4116	Philomena Strand-Adeyemi	(360) 555-0123	Room 210 Rowan King	Package	Checked out	Sep 4, 2026
ST-4113	Ignatius Okello-Brandt	(360) 555-0119	Room 108 Hollis Twin	Advance saver	Checked out	Aug 31, 2026

4 more rows

Rooms

8 sample rows · 4 columns

The rooms guests can be given, with floor, beds and rate.

Room	Floor	Beds	Nightly rate
Room 101 Alder Queen	1	Queen	$189
Room 102 Cedar King	1	King	$229
Room 108 Hollis Twin	1	Two doubles	$199
Room 204 Larch Queen	2	Queen	$195
Room 207 Birch Suite	2	Corner suite	$289
Room 210 Rowan King	2	King	$235
Room 305 Spruce Suite	3	Corner suite	$319
Room 311 Willow Queen	3	Queen	$205

Also included

Requests in progressDigest
New guest requestNotificationTells the front office manager the moment a request is logged so an urgent one never sits unseen.

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Tier sizes for the lemon wedding cake	Change to a cake order	Closed
Is the gluten-free cake made in a separate space	Allergy question	Closed
Pastry box arrived without the almond croissants	Missing or wrong item	Closed
Egg-free carrot cake looked cracked on top	Complaint or kind word	Closed

Extra blankets for the cold night	REQ-26-501	Housekeeping
Gluten-free breakfast for two	REQ-26-502	Breakfast and dietary
Trail shuttle pickup at 8 am	REQ-26-503	Local bookings
Fan in the bathroom rattles	REQ-26-504	Maintenance

Candles on all 18 tables	Rental or equipment	Phone
Shellfish allergy for two guests	Allergy note	Email
Down by 12 after RSVPs	Headcount change	Text
Late-night donut wall	Dessert add-on	Client portal

Skip the coming delivery, away at the lake	Skip a week	Phone
Swap the salmon bowl for chicken	Swap a meal	Web form
Does the lentil bake contain walnuts?	Allergen question	Text
Box left in the sun, chicken warm	Cold or damaged box	Phone

Aldous wedding: two tiers, one gluten-free	BP-101	2
Rushworth wedding cake, egg-free tier	BP-102	1
Sandoval cupcakes for her daughter's birthday	BP-103	2
Larkin Mill members' breakfast	BP-104	2

TS-4101	24	Bread
TS-4102	3	Catering trays
TS-4103	1	Cakes and tarts
TS-4104	4	Catering trays

All requests

Tables

Guest requests

Stays

Rooms

Also included

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