Subscription box
Wren Hollow Tea Club · Subscription box · Eugene, OR
Ivy Chen runs Wren Hollow Tea Club, a monthly tea subscription in Eugene, Oregon, and she uses this to watch her subscribers, who is leaving and why, and which monthly box brings the most tickets.
RetailCustomer serviceDashboards4 tables · 6 views · 2 forms · 1 dashboard · 1 digest · 1 notification · 1 agent
Use this templateStatus board
SubscribersAurelia Dunleavy
Bastien Kavanagh
Dmitri Zielinski
Eulalie Gutierrez
Greta Jankowski
Kalinda Bellamy
Tobias Delacourt
Bartholomew Montague
Cordelia Rasmussen
Fabrizio Castelli
Hamish Quinlan
Jasper Farnsworth
Marisela Pemberton
Tables
Subscribers
36 sample rows · 11 columnsEveryone who gets a box each month: their plan, what they pay, and when and why they leave.
| Subscriber | Plan | Status | Started | Cancelled | Why they left | Monthly price |
|---|---|---|---|---|---|---|
| Jovan Haverford | Oct 9, 2026 | — | — | $18 | ||
| Ingrid Ashdown | Sep 29, 2026 | — | — | $26 | ||
| Hector Salcedo | Sep 20, 2026 | — | — | $38 | ||
| Gwendolyn Lindgren | Sep 11, 2026 | — | — | $38 | ||
| Florian Eriksson | Sep 3, 2026 | — | — | $18 | ||
| Esperanza Ibarra | Aug 25, 2026 | — | — | $26 | ||
| Desmond Brandvold | Aug 17, 2026 | — | — | $26 | ||
| Calliope Thorvaldsen | Aug 9, 2026 | — | — | $38 | ||
| Bartholomew Montague | Jul 31, 2026 | — | — | $18 | ||
| Anneliese Fairbanks | Jul 22, 2026 | — | — | $18 | ||
| Zane Jessup | Jul 14, 2026 | — | — | $26 | ||
| Yesenia Cavanaugh | Jul 6, 2026 | — | — | $38 |
Monthly boxes
11 sample rows · 8 columnsThe box that goes out each month: its teas, what it costs to pack and when it ships.
| Box | Ships | Teas in the box | Boxes packed | Cost per box | Status | Tickets |
|---|---|---|---|---|---|---|
| First Light | Nov 18, 2026 | Silver needle white, dragonwell, yuzu green | 36 | $11.30 | — | |
| Frost and Fir | Oct 22, 2026 | Pine-smoked black, peppermint green, cranberry hibiscus | 36 | $8.50 | — | |
| Lantern Night | Sep 18, 2026 | Osmanthus oolong, plum green, genmaicha | 33 | $9.30 | TK-3124, TK-3131, TK-3146, TK-3185 | |
| Winter Warmers | Aug 18, 2026 | Spiced orange black, roasted houjicha, cinnamon pu-erh | 29 | $10.10 | TK-3193, TK-3196 | |
| Harvest Chai | Jul 18, 2026 | Pumpkin chai, ginger turmeric, cacao nib black | 23 | $10.90 | TK-3111, TK-3117, TK-3128, TK-3141, TK-3159 | |
| Monsoon Assam | Jun 18, 2026 | Malty Assam, masala chai, Nilgiri black | 19 | $11.70 | TK-3107, TK-3137, TK-3165, TK-3181, TK-3206, TK-3211 | |
| Evening Library | May 18, 2026 | Earl grey, vanilla black, chamomile and lavender | 16 | $8.90 | TK-3174 | |
| Stone Fruit Oolong | Apr 18, 2026 | Peach oolong, apricot white tea, gunpowder green | 12 | $9.70 | — | |
| Orchard Tisane | Mar 18, 2026 | Apple-cinnamon rooibos, hibiscus berry, lemon verbena | 10 | $10.50 | TK-3152, TK-3202 | |
| Spring Flush | Feb 18, 2026 | First-flush Darjeeling, sencha, jasmine pearls | 7 | $11.30 | TK-3168 | |
| Smoke and Honey | Jan 18, 2026 | Lapsang souchong, honey oolong, roasted barley blend | 4 | $8.50 | TK-3190 |
Support tickets
22 sample rows · 9 columnsEvery question or complaint from a subscriber, and what was done about it.
| Ticket | Subscriber | Box | About | Status | Opened | Resolved |
|---|---|---|---|---|---|---|
| TK-3211 | Valentin Galloway | Monsoon Assam | Oct 14, 2026 | — | ||
| TK-3206 | Eulalie Gutierrez | Monsoon Assam | Oct 15, 2026 | — | ||
| TK-3202 | Dmitri Zielinski | Orchard Tisane | Oct 16, 2026 | — |
Also included
- Open tickets
- New ticketTells customer care a subscriber has written in.
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