Furniture store
Emberwick Way Furniture · Furniture store · Kalamazoo, MI
Nikolai Brannigan is the sales manager at Emberwick Way Furniture, a furniture showroom in Kalamazoo, and he uses this to answer each customer request and close it within the week, while every household follows its own orders and questions on a private page.
RetailCustomer serviceClient portals4 tables · 6 views · 1 form · 1 dimension set · 1 portal · 1 dashboard · 1 digest · 1 notification · 1 stage rule set · 1 agent
Use this templateRequest board
RequestsDesk hutch alignment (Clementine Dufresne)
Swivel chair arrival (Leander Rutledge)
Leather care for the chaise (Lazarus Pennywhistle)
Chaise delivery day (Rhiannon Castellanos)
Velvet chair seam split (Hieronymus Tilbury)
Bed frame headboard height (Fionnuala Brightwater)
Dining chair joint loose (Leander Rutledge)
Wardrobe delivery window (Wendeline Hartsfield)
Recliner footrest sticks (Desmond Hollowell)
Sideboard door chipped (Quentin Eversley)
Sectional corner bracket (Lazarus Pennywhistle)
Matching a stain to a sample (Hieronymus Tilbury)
Ottoman lid dented (Alaric Vosburgh)
Chair feet glides not in the box (Hieronymus Tilbury)
Does the rust velvet fade in sun (Zenobia Calloway)
Sideboard delivery window (Quentin Eversley)
Stool height too low for the counter (Wendeline Hartsfield)
Scratched table leg (Leander Rutledge)
Sectional connector bolts missing (Lazarus Pennywhistle)
Dresser handles not the right finish (Ottoline Trevarthen)
Bunk ladder instructions unclear (Tobiah Langstrom)
Can the oatmeal linen be spot cleaned (Perdita Sandoval)
Tables
Requests
30 sample rows · 10 columnsEvery question, complaint and warranty claim from a customer, until it is answered and closed.
| Request | Customer | Order | Kind of request | Status | Received on | Answered on |
|---|---|---|---|---|---|---|
| Swivel chair arrival (Leander Rutledge) | Leander Rutledge-Pak | EW-5221 | Oct 18, 2026 | — | ||
| Leather care for the chaise (Lazarus Pennywhistle) | Lazarus Pennywhistle-Gomes | — | Oct 18, 2026 | — | ||
| Sideboard door chipped (Quentin Eversley) | Quentin Eversley-Ahmadi | EW-5215 | Oct 17, 2026 | — | ||
| Wardrobe delivery window (Wendeline Hartsfield) | Wendeline Hartsfield-Kuznetsov | EW-5217 | Oct 17, 2026 | — | ||
| Desk hutch alignment (Clementine Dufresne) | Clementine Dufresne-Kaur | EW-5212 | Oct 17, 2026 | — | ||
| Dining chair joint loose (Leander Rutledge) | Leander Rutledge-Pak | EW-5203 | Oct 16, 2026 | — | ||
| Matching a stain to a sample (Hieronymus Tilbury) | Hieronymus Tilbury-Lowe | — | Oct 15, 2026 | — | ||
| Velvet chair seam split (Hieronymus Tilbury) | Hieronymus Tilbury-Lowe | EW-5213 | Oct 15, 2026 | — | ||
| Bed frame headboard height (Fionnuala Brightwater) | Fionnuala Brightwater-Soto | EW-5204 | Oct 15, 2026 | — | ||
| Sectional corner bracket (Lazarus Pennywhistle) | Lazarus Pennywhistle-Gomes | EW-5205 | Oct 14, 2026 | — | ||
| Chaise delivery day (Rhiannon Castellanos) | Rhiannon Castellanos-Boyd | EW-5216 | Oct 14, 2026 | — | ||
| Loveseat leg bolts (Isaura Wetherbee) | Isaura Wetherbee-Njoroge | EW-5214 | Oct 13, 2026 | Oct 15, 2026 |
Customers
16 sample rows · 10 columnsThe households that bought from the showroom, with their orders and open questions.
| Customer | Phone | City | Customer since | Orders | Requests | |
|---|---|---|---|---|---|---|
| Alaric Vosburgh-Mendez | (269) 555-0130 | alaric.vosburghmendez@pinnacletarnmail.net | Mattawan | May 21, 2026 | EW-5211 | Ottoman lid dented (Alaric Vosburgh) |
| Clementine Dufresne-Kaur | (269) 555-0131 | clementine.dufresnekaur@pinnacletarnmail.net | Kalamazoo | May 31, 2026 | EW-5212, EW-5222 | Desk hutch shelf pins missing (Clementine Dufresne), Desk hutch alignment (Clementine Dufresne) |
| Desmond Hollowell-Ikeda | (269) 555-0126 | desmond.hollowellikeda@pinnacletarnmail.net | Portage | Jan 31, 2026 | EW-5207 | Recliner arm torn (Desmond Hollowell), Recliner footrest sticks (Desmond Hollowell) |
| Fionnuala Brightwater-Soto | (269) 555-0123 | fionnuala.brightwatersoto@pinnacletarnmail.net | Schoolcraft | Oct 3, 2025 | EW-5204 | Bed frame slat cracked (Fionnuala Brightwater), Bed frame headboard height (Fionnuala Brightwater) |
| Hieronymus Tilbury-Lowe | (269) 555-0132 | hieronymus.tilburylowe@pinnacletarnmail.net | Portage | Jun 20, 2026 | EW-5213 | Chair feet glides not in the box (Hieronymus Tilbury), Matching a stain to a sample (Hieronymus Tilbury), Velvet chair seam split (Hieronymus Tilbury) |
| Isaura Wetherbee-Njoroge | (269) 555-0133 | isaura.wetherbeenjoroge@pinnacletarnmail.net | Parchment | Jun 30, 2026 | EW-5214, EW-5223 | When will the loveseat arrive (Isaura Wetherbee), Loveseat leg bolts (Isaura Wetherbee) |
| Lazarus Pennywhistle-Gomes | (269) 555-0124 | lazarus.pennywhistlegomes@pinnacletarnmail.net | Mattawan | Nov 22, 2025 | EW-5205, EW-5218 | Sectional connector bolts missing (Lazarus Pennywhistle), Sectional corner bracket (Lazarus Pennywhistle), Leather care for the chaise (Lazarus Pennywhistle) |
| Leander Rutledge-Pak | (269) 555-0122 | leander.rutledgepak@pinnacletarnmail.net | Vicksburg | Aug 24, 2025 | EW-5203, EW-5221 | Scratched table leg (Leander Rutledge), Dining chair joint loose (Leander Rutledge), Swivel chair arrival (Leander Rutledge) |
| Ottoline Trevarthen-Bashir | (269) 555-0125 | ottoline.trevarthenbashir@pinnacletarnmail.net | Kalamazoo | Dec 22, 2025 | EW-5206 | Dresser handles not the right finish (Ottoline Trevarthen) |
| Perdita Sandoval-Wyckoff | (269) 555-0127 | perdita.sandovalwyckoff@pinnacletarnmail.net | Parchment | Mar 2, 2026 | EW-5208, EW-5219 | Can the oatmeal linen be spot cleaned (Perdita Sandoval), Bookcase unit too tall for the room (Perdita Sandoval) |
| Quentin Eversley-Ahmadi | (269) 555-0134 | quentin.eversleyahmadi@pinnacletarnmail.net | Vicksburg | Jul 10, 2026 | EW-5215 | Sideboard delivery window (Quentin Eversley), Sideboard door chipped (Quentin Eversley) |
| Rhiannon Castellanos-Boyd | (269) 555-0135 | rhiannon.castellanosboyd@pinnacletarnmail.net | Schoolcraft | Jul 15, 2026 | EW-5216 | Chaise delivery day (Rhiannon Castellanos) |
Orders
24 sample rows · 9 columnsWhat each household bought, when it was promised and where it stands.
| Order number | Customer | What was bought | Order total | Ordered on | Promised for | Delivered on |
|---|---|---|---|---|---|---|
| EW-5201 | Thessaly Ormerod-Diallo | Dovetail Hollow three-seat sofa in oatmeal linen | $1,890 | Jul 15, 2026 | Aug 19, 2026 | Aug 17, 2026 |
| EW-5202 | Wendeline Hartsfield-Kuznetsov | Tamarack counter stools, set of three | $780 | Jul 22, 2026 | Aug 24, 2026 | Aug 25, 2026 |
| EW-5203 | Leander Rutledge-Pak | Larkmoor extending dining table with six chairs | $3,240 | Jul 26, 2026 | Aug 31, 2026 | Sep 2, 2026 |
| EW-5204 | Fionnuala Brightwater-Soto | Quillfeather queen bed frame in walnut | $1,460 | Jul 30, 2026 | Sep 3, 2026 | Sep 4, 2026 |
| EW-5205 | Lazarus Pennywhistle-Gomes | Brindle Point modular sectional, four pieces | $4,280 | Aug 3, 2026 | Sep 8, 2026 | Sep 10, 2026 |
| EW-5206 | Ottoline Trevarthen-Bashir | Fenwick Ridge six-drawer dresser | $1,120 | Aug 7, 2026 | Sep 10, 2026 | Sep 13, 2026 |
| EW-5207 | Desmond Hollowell-Ikeda | Marlow Crest recliner in slate leather | $1,340 | Aug 13, 2026 | Sep 14, 2026 | Sep 15, 2026 |
| EW-5208 | Perdita Sandoval-Wyckoff | Hartsdale bookcase wall, three units | $1,980 | Aug 17, 2026 | Sep 18, 2026 | Sep 20, 2026 |
| EW-5209 | Tobiah Langstrom-Achebe | Cobbledrow bunk bed with trundle | $1,260 | Aug 21, 2026 | Sep 22, 2026 | Sep 23, 2026 |
| EW-5210 | Zenobia Calloway-Fitch | Wexford Rise nightstands, pair | $620 | Aug 25, 2026 | Sep 26, 2026 | Sep 28, 2026 |
| EW-5211 | Alaric Vosburgh-Mendez | Thistledown storage ottoman, two | $540 | Aug 29, 2026 | Sep 30, 2026 | Oct 1, 2026 |
| EW-5212 | Clementine Dufresne-Kaur | Ashgrove corner desk with hutch | $1,580 | Sep 2, 2026 | Oct 4, 2026 | Oct 6, 2026 |
Also included
- Customer area
- Request board
- New requests
- Request arrivedAlerts customer care as each new request is logged, so none sits unread overnight.
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