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Customer Interview Notes

Tallow Bay Software · Customer research · San Francisco, CA

Rhea Castellanos talks to customers weekly and tags what she hears to find patterns.

Any businessCustomer serviceBoards2 tables · 9 views · 1 form · 1 row action · 1 agent
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By stage

Interviews
Prospect2
Brooke HollanderHollander Home CareOct 6, 2026
Santiago IbarraIbarra Tile & StoneSep 17, 2026
Customer4
Delphine RouxRoux CateringOct 17, 2026
Ahmad KarimiKarimi PlumbingOct 9, 2026
Imogen PrycePryce LandscapeSep 22, 2026
Wilhelmina FrostFrost Dental StudioSep 10, 2026
Churned2
Tomasz WrobelWrobel ElectricSep 28, 2026
Kofi MensahMensah CleaningSep 3, 2026

Tables

Interviews

8 sample rows · 17 columns

Each customer conversation with its themes, sentiment and takeaway.

CustomerCompanyDateInterviewerSegmentStageThemes
Delphine RouxRoux CateringOct 17, 2026Rhea CastellanosMid-size firmsCustomerPricingOnboarding
Ahmad KarimiKarimi PlumbingOct 9, 2026Jules AbernathySmall teamsCustomerReporting
Brooke HollanderHollander Home CareOct 6, 2026Rhea CastellanosSmall teamsProspectOnboardingMobile
Tomasz WrobelWrobel ElectricSep 28, 2026Omar HaddadSolo operatorsChurnedPricingSupport
Imogen PrycePryce LandscapeSep 22, 2026Jules AbernathyMid-size firmsCustomerReportingMobile
Santiago IbarraIbarra Tile & StoneSep 17, 2026Rhea CastellanosSmall teamsProspectPricing
Wilhelmina FrostFrost Dental StudioSep 10, 2026Omar HaddadMid-size firmsCustomerSupportOnboarding
Kofi MensahMensah CleaningSep 3, 2026Jules AbernathySolo operatorsChurnedReportingPricing

Also included

  • Follow-up doneRow action

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