Managed IT provider
Larkhaven Crossing IT · Managed IT provider · Nashville, TN
Adaeze Whitcombe is the service manager at Larkhaven Crossing IT, a managed IT provider in Nashville, and uses this to follow every ticket from the first request through the fix, the sign-off checklist and the day the client pays.
Software and ITWork ordersChecklists3 tables · 5 views · 1 form · 2 dimension sets · 1 digest · 1 checklist · 1 notification · 1 stage rule set · 1 agent
Use this templateTicket board
TicketsLocked out of the shared mailbox - Fenwick
Suspicious email clicked by a receptionist - Quillfeather
Install the accounting update on three desks - Tallowfield
Move the practice software to the new server - Ostrander
Wi-Fi drops in the back office - Rookery
Calendar invites not syncing to phones - Marlowe
Mailbox full and bouncing mail - Ashgrove
Reception printer prints blank pages - Stillwater
New hire cannot sign in to the portal - Cobbleton
Scanner software missing after update - Wexcombe
Install the accounting update on three desks - Penhallow
Slow file server after lunch - Greywood
Shared calendar missing for new partner - Marlowe
Calendar invites not syncing to phones - Tallowfield
Laptop battery drains in an hour - Ostrander
Two-step sign-in code never arrives - Rookery
Locked out of the shared mailbox - Harlow
Quarterly backup restore test - Brindlemoor
Second monitor flickers - Penhallow
New hire cannot sign in to the portal - Greywood
Password reset for the front desk workstation - Marlowe
Suspicious email clicked by a receptionist - Ashgrove
Install the accounting update on three desks - Stillwater
Tables
Tickets
36 sample rows · 22 columnsEvery request for help, from the first call to the day the invoice is paid.
| What is wrong | Ticket no. | Client | Asked by | Their email | Kind of problem | Priority |
|---|---|---|---|---|---|---|
| Locked out of the shared mailbox - Fenwick | LIT-26-1001 | Fenwick & Sade Accounting | Eamon Pennywhistle | eamon.pennywhistle@fenwickandsadeaccountingltd.com | ||
| Suspicious email clicked by a receptionist - Quillfeather | LIT-26-1002 | Quillfeather Law Offices | Joaquim Cavanaugh | joaquim.cavanaugh@quillfeatherlawofficesltd.com | ||
| Install the accounting update on three desks - Tallowfield | LIT-26-1003 | Tallowfield Veterinary | Niamh Lundgren | niamh.lundgren@tallowfieldveterinaryltd.com | ||
| Wi-Fi drops in the back office - Rookery | LIT-26-1005 | Rookery Lane Orthodontics | Ravi Merriweather | ravi.merriweather@rookerylaneorthodonticsltd.com | ||
| Move the practice software to the new server - Ostrander | LIT-26-1004 | Ostrander Title Company | Ottoline Whitcombe | ottoline.whitcombe@ostrandertitlecompanyltd.com | ||
| Calendar invites not syncing to phones - Marlowe | LIT-26-1006 | Marlowe Street Dental | Thaddeus Farnsworth | thaddeus.farnsworth@marlowestreetdentalltd.com | ||
| Mailbox full and bouncing mail - Ashgrove | LIT-26-1007 | Ashgrove Design Build | Lucien Underhill | lucien.underhill@ashgrovedesignbuildltd.com | ||
| Scanner software missing after update - Wexcombe | LIT-26-1012 | Wexcombe Insurance Agency | Elowen Tavernier | elowen.tavernier@wexcombeinsuranceagencyltd.com | ||
| Reception printer prints blank pages - Stillwater | LIT-26-1008 | Stillwater Physical Therapy | Saoirse Wolcott | saoirse.wolcott@stillwaterphysicaltherapyltd.com | ||
| Install the accounting update on three desks - Penhallow | LIT-26-1013 | Penhallow Architecture | Perpetua Fairbairn | perpetua.fairbairn@penhallowarchitectureltd.com | ||
| New hire cannot sign in to the portal - Cobbleton | LIT-26-1009 | Cobbleton Family Pharmacy | Delphine Mandelbaum | delphine.mandelbaum@cobbletonfamilypharmacyltd.com | ||
| Slow file server after lunch - Greywood | LIT-26-1014 | Greywood Engineering | Viggo Oyama | viggo.oyama@greywoodengineeringltd.com |
Clients
14 sample rows · 13 columnsThe businesses Larkhaven Crossing looks after: plan, rates and who they call.
| Company | Client no. | Plan | Hourly rate | Monthly fee | Client since | Contact |
|---|---|---|---|---|---|---|
| Ashgrove Design Build | LC-106 | $110 | $1,380 | Nov 18, 2024 | Greta Underwood | |
| Brindlemoor Realty | LC-105 | $95 | $720 | Mar 18, 2025 | Farida Draycott | |
| Cobbleton Family Pharmacy | LC-112 | $125 | $2,480 | Nov 18, 2022 | Isolde Rosenthal | |
| Fenwick & Sade Accounting | LC-101 | $95 | $640 | Jul 18, 2026 | Tomasz Oyelaran | |
| Greywood Engineering | LC-114 | $100 | $830 | Mar 18, 2022 | Saoirse Strobridge | |
| Harlow Pediatric Therapy | LC-102 | $110 | $1,450 | Mar 18, 2026 | Fenwick Eberhardt | |
| Marlowe Street Dental | LC-103 | $120 | $2,300 | Nov 18, 2025 | Cordelia Underhill | |
| Ostrander Title Company | LC-110 | $110 | $1,290 | Jul 18, 2023 | Ludovic Yoshida | |
| Penhallow Architecture | LC-111 | $95 | $760 | Mar 18, 2023 | Quentin Jessamy | |
| Quillfeather Law Offices | LC-104 | $115 | $1,600 | Jul 18, 2025 | Lorcan Wendell | |
| Rookery Lane Orthodontics | LC-113 | $110 | $1,410 | Jul 18, 2022 | Ulrika Thibodeaux | |
| Stillwater Physical Therapy | LC-109 | $95 | $690 | Nov 18, 2023 | Hester Cavanaugh |
Also included
- Close-out
- Ticket board
- Finished and still unpaid
- Urgent ticketTells the service manager the moment an urgent request lands.
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