IT helpdesk
Larchmont Park Helpdesk · IT helpdesk · Minneapolis, MN
Linnea Nakashima is the helpdesk lead at Larchmont Park Helpdesk, an internal IT helpdesk for a regional distribution company, and she uses this to answer every employee's request and close it the same week while employees see their own tickets in a portal.
Any businessCustomer serviceClient portals4 tables · 5 views · 1 form · 1 portal · 1 digest · 1 notification · 1 stage rule set · 1 agent
Use this templateTicket board
TicketsTablet will not scan pallet labels
Teams calls echo in the conference room
Desktop beeps at startup
Fingerprint reader stopped working
Warehouse desktop freezes on the pick screen
Screen flickers on docking station
VPN drops every twenty minutes at home
Battery drains in two hours
Slow shared drive when closing the month
New hire needs shared drive access
Request second monitor for home desk
Need license for the design tool
Warehouse wireless dead zone near dock 3
Laptop fan runs loud and the lid is hot
Locked out after phone change
Shared mailbox not receiving customer replies
Install the accounting add-in for spreadsheets
Slide deck will not open after update
Reset password for the benefits portal
Printer on second floor prints blank pages
Scanner gun asks for a new password
Phishing email reported by a coworker
Email signature missing on new account
Tables
Tickets
30 sample rows · 14 columnsEvery request an employee brings to the helpdesk, who has it and when it is due.
| What is wrong | Employee | Device | Kind of request | How urgent | Where it stands | Opened on |
|---|---|---|---|---|---|---|
| Phishing email reported by a coworker | Cornelius Fairbairn-Tran | — | Oct 3, 2026 | |||
| Reset password for the benefits portal | Seraphina Quist-Okafor | — | Oct 4, 2026 | |||
| Printer on second floor prints blank pages | Rosalind Hatherleigh-Cho | — | Oct 5, 2026 | |||
| Badge reader does not open the dock door | Anselm Kowalczyk-Reid | — | Oct 8, 2026 | |||
| Scanner gun asks for a new password | Ignatius Ploughman-Nair | — | Oct 6, 2026 | |||
| Install the accounting add-in for spreadsheets | Ottoline Vasquez-Hendry | Month-end accounting laptop | Oct 7, 2026 | |||
| Locked out after phone change | Giancarlo Ferreira-Dunne | — | Oct 10, 2026 | |||
| Email signature missing on new account | Ottoline Vasquez-Hendry | — | Oct 5, 2026 | |||
| Laptop fan runs loud and the lid is hot | Rosalind Hatherleigh-Cho | Accounting laptop for Rosalind | Oct 9, 2026 | |||
| Swap loaned laptop for a spare during repair | Marguerite Zoellner-Pike | Loaner laptop on the shelf | Oct 11, 2026 | |||
| Shared mailbox not receiving customer replies | Marguerite Zoellner-Pike | — | Oct 13, 2026 | |||
| Warehouse wireless dead zone near dock 3 | Anselm Kowalczyk-Reid | — | Oct 13, 2026 |
Employees
12 sample rows · 8 columnsThe people at the company who ask the helpdesk for help.
| Name | Department | Works from | Work email | Desk phone | Tickets |
|---|---|---|---|---|---|
| Anselm Kowalczyk-Reid | anselm.kowalczykreid@larchmontparkhelpdeskdesk.com | (612) 555-0153 | Warehouse desktop freezes on the pick screen, Badge reader does not open the dock door, Warehouse wireless dead zone near dock 3 | ||
| Cornelius Fairbairn-Tran | cornelius.fairbairntran@larchmontparkhelpdeskdesk.com | (612) 555-0161 | Slide deck will not open after update, Phishing email reported by a coworker | ||
| Delphine Ambrose-Oyelaran | delphine.ambroseoyelaran@larchmontparkhelpdeskdesk.com | (612) 555-0154 | Screen flickers on docking station, Teams calls echo in the conference room, Password manager prompts every login | ||
| Giancarlo Ferreira-Dunne | giancarlo.ferreiradunne@larchmontparkhelpdeskdesk.com | (612) 555-0151 | Locked out after phone change, Battery drains in two hours, Printer driver missing on new laptop | ||
| Ignatius Ploughman-Nair | ignatius.ploughmannair@larchmontparkhelpdeskdesk.com | (612) 555-0157 | Tablet will not scan pallet labels, Scanner gun asks for a new password | ||
| Leopold Dankworth-Moon | leopold.dankworthmoon@larchmontparkhelpdeskdesk.com | (612) 555-0159 | Request second monitor for home desk, Desktop beeps at startup | ||
| Marguerite Zoellner-Pike | marguerite.zoellnerpike@larchmontparkhelpdeskdesk.com | (612) 555-0156 | Shared mailbox not receiving customer replies, Swap loaned laptop for a spare during repair | ||
| Ottoline Vasquez-Hendry | ottoline.vasquezhendry@larchmontparkhelpdeskdesk.com | (612) 555-0158 | Install the accounting add-in for spreadsheets, Slow shared drive when closing the month, Email signature missing on new account | ||
| Philippa Orsolya-Banks | philippa.orsolyabanks@larchmontparkhelpdeskdesk.com | (612) 555-0152 | New hire needs shared drive access, Cannot send email to outside addresses, Fingerprint reader stopped working | ||
| Rosalind Hatherleigh-Cho | rosalind.hatherleighcho@larchmontparkhelpdeskdesk.com | (612) 555-0150 | Laptop fan runs loud and the lid is hot, Printer on second floor prints blank pages, Lost access to the payroll folder | ||
| Seraphina Quist-Okafor | seraphina.quistokafor@larchmontparkhelpdeskdesk.com | (612) 555-0160 | Reset password for the benefits portal, Add two interviewers to the hiring calendar | ||
| Thaddeus Wirtanen-Cruz | thaddeus.wirtanencruz@larchmontparkhelpdeskdesk.com | (612) 555-0155 | VPN drops every twenty minutes at home, Need license for the design tool |
Devices
12 sample rows · 6 columnsEvery laptop, desktop, printer and tablet the helpdesk looks after, and who has it.
| Device | Asset tag | Kind | Held by | Condition | Warranty ends |
|---|---|---|---|---|---|
| Month-end accounting laptop | LP-4395 | Ottoline Vasquez-Hendry | Nov 2, 2026 | ||
| Dock pick-screen desktop | DT-4117 | Anselm Kowalczyk-Reid | Nov 27, 2026 | ||
| Remote sales laptop | LP-4402 | Thaddeus Wirtanen-Cruz | Dec 17, 2026 | ||
| Marketing laptop for Cornelius | LP-4377 | Cornelius Fairbairn-Tran | Jan 1, 2027 | ||
| Sales laptop for Giancarlo | LP-4388 | Giancarlo Ferreira-Dunne | Jan 21, 2027 | ||
| Dock pallet-scan tablet | TB-4054 | Ignatius Ploughman-Nair | Feb 15, 2027 | ||
| Operations laptop in repair | LP-4430 | Delphine Ambrose-Oyelaran | Mar 17, 2027 | ||
| Remote operations desktop | DT-4121 | Leopold Dankworth-Moon | Apr 26, 2027 | ||
| Accounting laptop for Rosalind | LP-4412 | Rosalind Hatherleigh-Cho | May 16, 2027 | ||
| Second-floor copier and printer | PR-4031 | — | Aug 14, 2027 | ||
| HR laptop for Philippa | LP-4421 | Philippa Orsolya-Banks | Sep 23, 2027 | ||
| Loaner laptop on the shelf | LP-4440 | — | Nov 22, 2027 |
Also included
- My helpdesk tickets
- Monday urgent tickets
- Ticket board
- Urgent ticket alertTells the helpdesk lead the moment an urgent ticket is opened so someone is on it within the hour.
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