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Climbing gym

Larchmont Heights Climbing · Climbing gym · Boise, ID

Ronan Marchetti is the front desk lead at Larchmont Heights Climbing, a bouldering gym in Boise, and she wants every member message answered and finished inside seven days, while members can look in on their own requests and classes.

Fitness and beautyCustomer serviceClient portals4 tables · 5 views · 1 form · 2 dimension sets · 1 portal · 1 digest · 1 notification · 1 stage rule set · 1 agent
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Request board

Requests
New6
Do you rent crash pads for the weekend?Ottoline Ferreira-BandaGear and rentals
Intro class for two teenagersSaskia Brennerman-ItoClasses and teams
Too loud during the Friday youth sessionBeatrix Ellingsworth-NcubeFacility feedback
Receipt for last quarter's duesPerpetua Strandberg-AbaraBilling question
Change my billing date to the 15thRosalind Adeyemi-VanceBilling question
1 more
In progress8
Pause my plan for a shoulder injuryMortimer Castellan-OseiMembership change
Gate code for early weekday visitsLeopold Quillfeather-LindqvistKey fob and access
Route-setting schedule for the cave wallBeatrix Ellingsworth-NcubeFacility feedback
Rental harness for a tall guestWinifred Mukherjee-HartiganGear and rentals
Move my son to the Thursday youth sessionThaddeus Quenby-MensahClasses and teams
3 more
Waiting on member6
Which chalk is allowed in the gym?Leopold Quillfeather-LindqvistGear and rentals
Waiver for my nephew's trial visitLazarus Okonkwo-TeagueMembership change
Credit for the broken lockerMortimer Castellan-OseiBilling question
Upgrade monthly to annual mid-cycleEvander Rosenthal-PryceMembership change
Reschedule the party depositRosalind Adeyemi-VanceParty booking
1 more
Resolved10
Freeze my membership for AugustBeatrix Ellingsworth-NcubeMembership change
Replace a lost key fobEvander Rosenthal-PryceKey fob and access
Charged twice for the punch cardCassian Wetherell-DubeBilling question
Wide-foot rental shoes in a size 9Winifred Mukherjee-HartiganGear and rentals
Sign my daughter up for the youth teamOttoline Ferreira-BandaClasses and teams
5 more

Tables

Requests

30 sample rows · 10 columns

Everything a member asks the front desk, from the first message to the day it is closed.

RequestMemberAboutStatusOpenedPromised answer byClosed
Sign my daughter up for the youth teamOttoline Ferreira-BandaClasses and teamsResolvedOct 1, 2026Oct 8, 2026Oct 5, 2026
Charged twice for the punch cardCassian Wetherell-DubeBilling questionResolvedOct 2, 2026Oct 9, 2026Oct 6, 2026
Freeze my membership for AugustBeatrix Ellingsworth-NcubeMembership changeResolvedOct 5, 2026Oct 12, 2026Oct 6, 2026
Birthday party for eight kids in MarchThaddeus Quenby-MensahParty bookingResolvedOct 5, 2026Oct 12, 2026Oct 9, 2026
Replace a lost key fobEvander Rosenthal-PryceKey fob and accessResolvedOct 6, 2026Oct 13, 2026Oct 7, 2026
Add my partner to my annual membershipSaskia Brennerman-ItoMembership changeResolvedOct 6, 2026Oct 13, 2026Oct 7, 2026
Wide-foot rental shoes in a size 9Winifred Mukherjee-HartiganGear and rentalsResolvedOct 7, 2026Oct 14, 2026Oct 8, 2026
Holds near the north wall feel slickPerpetua Strandberg-AbaraFacility feedbackResolvedOct 8, 2026Oct 15, 2026Oct 12, 2026
Tuesday yoga class was cancelled, credit?Rosalind Adeyemi-VanceBilling questionResolvedOct 9, 2026Oct 16, 2026Oct 13, 2026
Update the card on fileLazarus Okonkwo-TeagueBilling questionResolvedOct 12, 2026Oct 19, 2026Oct 14, 2026
Pause my plan for a shoulder injuryMortimer Castellan-OseiMembership changeIn progressOct 13, 2026Oct 19, 2026—
Route-setting schedule for the cave wallBeatrix Ellingsworth-NcubeFacility feedbackIn progressOct 13, 2026Oct 19, 2026—

18 more rows

Members

12 sample rows · 10 columns

The climbers who hold a membership, a punch card or a youth spot, and what they have asked for.

MemberMembershipPhoneEmailEmergency contactMember sinceRequests
Beatrix Ellingsworth-NcubeAnnual(208) 555-0143beatrix.ncube@larchmontheightsclimbinggym.netContact on file for BeatrixSep 18, 2024Freeze my membership for August, Route-setting schedule for the cave wall, Too loud during the Friday youth session
Cassian Wetherell-DubePunch card(208) 555-0144cassian.dube@larchmontheightsclimbinggym.netContact on file for CassianAug 24, 2025Charged twice for the punch card, Prorated refund after moving away
Evander Rosenthal-PryceMonthly(208) 555-0148evander.pryce@larchmontheightsclimbinggym.netContact on file for EvanderMar 22, 2026Replace a lost key fob, Upgrade monthly to annual mid-cycle
Lazarus Okonkwo-TeagueMonthly(208) 555-0142lazarus.teague@larchmontheightsclimbinggym.netContact on file for LazarusMay 1, 2024Update the card on file, Waiver for my nephew's trial visit
Leopold Quillfeather-LindqvistMonthly(208) 555-0152leopold.lindqvist@larchmontheightsclimbinggym.netContact on file for LeopoldJun 20, 2026Gate code for early weekday visits, Which chalk is allowed in the gym?
Mortimer Castellan-OseiMonthly(208) 555-0146mortimer.osei@larchmontheightsclimbinggym.netContact on file for MortimerJan 16, 2025Pause my plan for a shoulder injury, Credit for the broken locker, Lost climbing shoes left in cubby 14
Ottoline Ferreira-BandaYouth team(208) 555-0145ottoline.banda@larchmontheightsclimbinggym.netContact on file for OttolineOct 3, 2025Sign my daughter up for the youth team, Do you rent crash pads for the weekend?
Perpetua Strandberg-AbaraAnnual(208) 555-0147perpetua.abara@larchmontheightsclimbinggym.netContact on file for PerpetuaSep 9, 2022Holds near the north wall feel slick, Corporate group rate for twelve people, Receipt for last quarter's dues
Rosalind Adeyemi-VanceAnnual(208) 555-0151rosalind.vance@larchmontheightsclimbinggym.netContact on file for RosalindFeb 11, 2024Tuesday yoga class was cancelled, credit?, Reschedule the party deposit, Change my billing date to the 15th
Saskia Brennerman-ItoAnnual(208) 555-0141saskia.ito@larchmontheightsclimbinggym.netContact on file for SaskiaMar 28, 2023Add my partner to my annual membership, Fob stopped working at the side door, Intro class for two teenagers
Thaddeus Quenby-MensahYouth team(208) 555-0150thaddeus.mensah@larchmontheightsclimbinggym.netContact on file for ThaddeusNov 22, 2025Birthday party for eight kids in March, Move my son to the Thursday youth session
Winifred Mukherjee-HartiganDay pass book(208) 555-0149winifred.hartigan@larchmontheightsclimbinggym.netContact on file for WinifredMay 21, 2026Wide-foot rental shoes in a size 9, Rental harness for a tall guest, Refund for an unused day pass book

Class sign-ups

16 sample rows · 6 columns

Each place a member holds in a class, clinic or team practice.

Class sign-upMemberClassClass timeStatusClass fee
Intro to bouldering, Cassian WetherellCassian Wetherell-DubeIntro to boulderingOct 8, 12:00 AMAttended$25
Beginner lead belay, Winifred MukherjeeWinifred Mukherjee-HartiganBeginner lead belayOct 10, 1:00 AMAttended$45
Youth team practice, Ottoline FerreiraOttoline Ferreira-BandaYouth team practiceOct 8, 10:30 PMAttended$60
Youth team practice, Thaddeus QuenbyThaddeus Quenby-MensahYouth team practiceOct 8, 10:30 PMMissed$60
Yoga for climbers, Rosalind AdeyemiRosalind Adeyemi-VanceYoga for climbersOct 12, 1:30 PMAttended$18
Board training night, Lazarus OkonkwoLazarus Okonkwo-TeagueBoard training nightOct 14, 1:30 AMAttended$15
Technique clinic, Beatrix EllingsworthBeatrix Ellingsworth-NcubeTechnique clinicOct 15, 12:30 AMAttended$35
Intro to bouldering, Leopold QuillfeatherLeopold Quillfeather-LindqvistIntro to boulderingOct 16, 12:00 AMCancelled$25
Youth team practice, Ottoline Ferreira (second session)Ottoline Ferreira-BandaYouth team practiceOct 19, 10:30 PMBooked$60
Youth team practice, Thaddeus Quenby (second session)Thaddeus Quenby-MensahYouth team practiceOct 19, 10:30 PMBooked$60
Yoga for climbers, Saskia BrennermanSaskia Brennerman-ItoYoga for climbersOct 20, 1:30 PMBooked$18
Technique clinic, Perpetua StrandbergPerpetua Strandberg-AbaraTechnique clinicOct 22, 12:30 AMBooked$35

4 more rows

Also included

  • Your requests and classesClient portal
  • Request boardStage rules
  • Requests needing a replyDigest
  • Request arrivedNotificationAlerts the front desk lead to each new member request so none waits overnight.

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