Managed IT provider

Lanternhill Hill IT · Managed IT provider · Madison, WI

Jolene Quaresma is the service manager at Lanternhill Hill IT, a managed IT provider for small offices in Madison, and she uses this to fill each week's service tickets across four technicians, so no one is booked twice and every client knows when someone is coming.

Software and IT SchedulingCalendar4 tables · 5 views · 1 form · 1 dimension set · 1 booking page · 1 dashboard · 1 digest · 1 notification · 1 stage rule set · 1 agent

Use this template

Week calendar

Service tickets

October 2026

Sun

Mon

Tue

Wed

Thu

Fri

Sat

5Swap a failing hard drive on the front desk PC — Fenwick Title CompanyUnlock a user account after password change — Delacourt Dental Group

7Reset a locked mailbox — Ravenswood OrthodonticsTroubleshoot dropped Wi-Fi in the back office — Marrow Bay Physical Therapy

8Migrate a workstation to the new domain — Pennywhistle Law OfficeRepair intermittent switch port failures — Ostrander Insurance Agency+1

9Set up scanning to a shared folder — Calloway Machine WorksSecurity assessment before the office move — Whitlock Architects

12Re-run cable to the new conference room — Hartsfield & Moon AccountingExpand storage on the file server — Fenwick Title Company+1

13Reset a locked mailbox — Brindle Street VeterinaryRepair intermittent switch port failures — Thornfield Pharmacy

14Clear a stuck print queue — Ravenswood OrthodonticsSwap a failing hard drive on the front desk PC — Marrow Bay Physical Therapy+1

15Rebuild the guest Wi-Fi network — Ostrander Insurance AgencyFix slow VPN connection — Seabright Engineering

16Install a new multifunction copier — Calloway Machine WorksSet up multifactor sign-in for the new office — Whitlock Architects+1

19Patch and reboot the file server — Fenwick Title CompanyMigrate a workstation to the new domain — Delacourt Dental Group+1

20Rebuild the guest Wi-Fi network — Thornfield PharmacyUnlock a user account after password change — Ravenswood Orthodontics

21Re-run cable to the new exam room — Marrow Bay Physical TherapySet up a new front desk workstation — Pennywhistle Law Office+1

22Restore a deleted shared folder — Seabright EngineeringFix the label printer driver — Calloway Machine Works

23Set up offsite backup for the design files — Whitlock ArchitectsTroubleshoot dropped Wi-Fi in the back office — Hartsfield & Moon Accounting+1

26Set up dual monitors and a docking station — Delacourt Dental GroupUnlock a user account after password change — Brindle Street Veterinary

27Replace the aging firewall — Thornfield PharmacyFix slow VPN connection — Ravenswood Orthodontics+1

Tables

Service tickets

40 sample rows · 14 columns

Every request for IT help, from the call to the invoice: who it is for, who is going, and when.

Job	Client	Service	Technician	Requested by	Requester phone	Priority
Swap a failing hard drive on the front desk PC — Fenwick Title Company	Fenwick Title Company	Onsite troubleshooting visit	Bertrand Achterberg	Gwendolyn Fenwick-Aldana	—	Routine
Unlock a user account after password change — Delacourt Dental Group	Delacourt Dental Group	Remote support session	Wilhelmina Oduya-Frost	Marisela Hartnett	—	Routine
Reset a locked mailbox — Ravenswood Orthodontics	Ravenswood Orthodontics	Remote support session	Bertrand Achterberg	Imelda Ravenscroft	—	Routine
Troubleshoot dropped Wi-Fi in the back office — Marrow Bay Physical Therapy	Marrow Bay Physical Therapy	Onsite troubleshooting visit	Saoirse Linthicum	Cassius Marrow	—	Urgent
Repair intermittent switch port failures — Ostrander Insurance Agency	Ostrander Insurance Agency	Network repair	Bertrand Achterberg	Leopold Ostrander	—	Routine
Unlock a user account after password change — Seabright Engineering	Seabright Engineering	Remote support session	Saoirse Linthicum	Anneliese Seabright	—	Routine
Migrate a workstation to the new domain — Pennywhistle Law Office	Pennywhistle Law Office	Workstation setup	Wilhelmina Oduya-Frost	Alistair Pennywhistle	—	Routine
Set up scanning to a shared folder — Calloway Machine Works	Calloway Machine Works	Printer and peripherals	Mateus Brewer-Santos	Thaddeus Calloway	—	Routine
Security assessment before the office move — Whitlock Architects	Whitlock Architects	Security review	Wilhelmina Oduya-Frost	Philippa Whitlock	—	Routine
Re-run cable to the new conference room — Hartsfield & Moon Accounting	Hartsfield & Moon Accounting	Onsite troubleshooting visit	Saoirse Linthicum	Rowan Hartsfield	—	Routine
Expand storage on the file server — Fenwick Title Company	Fenwick Title Company	Server maintenance window	Mateus Brewer-Santos	Gwendolyn Fenwick-Aldana	—	Routine
Image and deploy three replacement laptops — Delacourt Dental Group	Delacourt Dental Group	Workstation setup	Wilhelmina Oduya-Frost	Marisela Hartnett	—	Routine

28 more rows

Clients

12 sample rows · 7 columns

The businesses the company looks after, with who to call and which support plan they are on.

Client	Main contact	Contact email	Contact phone	Support plan	Workstations	City
Brindle Street Veterinary	Odette Brindle	odette.brindle@brindlestreetveterinary.biz	(608) 555-0145	Managed Basic	8	Madison
Calloway Machine Works	Thaddeus Calloway	thaddeus.calloway@callowaymachineworks.biz	(608) 555-0144	Managed Pro	22	Sun Prairie
Delacourt Dental Group	Marisela Hartnett	marisela.hartnett@delacourtdentalgroup.biz	(608) 555-0140	Managed Pro	14	Madison
Fenwick Title Company	Gwendolyn Fenwick-Aldana	gwendolyn.fenwick@fenwicktitlecompany.biz	(608) 555-0147	Managed Pro	11	Madison
Hartsfield & Moon Accounting	Rowan Hartsfield	rowan.hartsfield@hartsfieldmoonaccounting.biz	(608) 555-0142	Managed Pro	9	Madison
Marrow Bay Physical Therapy	Cassius Marrow	cassius.marrow@marrowbayphysicaltherapy.biz	(608) 555-0148	Managed Basic	6	Middleton
Ostrander Insurance Agency	Leopold Ostrander	leopold.ostrander@ostranderinsuranceagency.biz	(608) 555-0146	Managed Basic	5	Verona
Pennywhistle Law Office	Alistair Pennywhistle	alistair.pennywhistle@pennywhistlelawoffice.biz	(608) 555-0141	Managed Basic	6	Middleton
Ravenswood Orthodontics	Imelda Ravenscroft	imelda.ravenscroft@ravenswoodorthodontics.biz	(608) 555-0143	Managed Basic	7	Fitchburg
Seabright Engineering	Anneliese Seabright	anneliese.seabright@seabrightengineering.biz	(608) 555-0151	Managed Pro	17	Madison
Thornfield Pharmacy	Ezekiel Thornfield	ezekiel.thornfield@thornfieldpharmacy.biz	(608) 555-0150	Managed Pro	8	Waunakee
Whitlock Architects	Philippa Whitlock	philippa.whitlock@whitlockarchitects.biz	(608) 555-0149	Project only	10	Madison

Services

7 sample rows · 3 columns

The kinds of work the company sells, with how long each usually takes and the hourly rate.

Service	Usual length	Hourly rate
Remote support session	30	$90
Onsite troubleshooting visit	60	$120
Workstation setup	90	$110
Network repair	90	$140
Security review	90	$150
Server maintenance window	90	$160
Printer and peripherals	60	$100

Also included

Job boardStage rules
Confirmed work for the weekDigest
New requestNotificationWhen a request comes in, the service manager is told so it can be given a slot.

Product analytics teamWrenfield Way Analytics3 tables · 5 views · 1 form · 2 dimension sets · 1 dashboard · 1 digest · 1 notification · 1 agentCalendar

SaaS companyOrchardine Valley Software3 tables · 6 views · 2 forms · 2 dimension sets · 1 booking page · 1 portal · 1 dashboard · 1 digest · 1 notification · 1 stage rule set · 1 agentBookings

Software dev agencyCobblefield Way Labs4 tables · 6 views · 1 form · 1 dimension set · 1 booking page · 1 digest · 1 stage rule set · 1 agentBookings

App studioPinecrest Harbor Apps4 tables · 7 views · 1 form · 1 dashboard · 1 checklist · 1 notification · 1 agentGoverned columns

App studioFlintridge Hollow Apps4 tables · 5 views · 1 form · 1 dimension set · 1 dashboard · 1 digest · 1 notification · 1 stage rule set · 1 agentImports

App studioSilverbirch Corners Apps4 tables · 6 views · 1 form · 3 dimension sets · 1 dashboard · 1 digest · 1 document · 1 notification · 1 agentDocuments and e-sign

BLK-4103	Weekly active users by plan: build, last cycle	Build
BLK-4106	Weekly active users by plan: review, last cycle	Review
BLK-4109	Checkout funnel drop-off: build, last cycle	Build
BLK-4112	Executive KPI one-pager: build, last cycle	Build

Tidewell: Seat count on the invoice looks too high	OV-5101	Tilda Gundersen
Quillcrest: Mobile app shows an old schedule	OV-5102	Ellery Boatwright
Ironwood: Refresher on reports for the owner	OV-5103	Tilda Gundersen
Marlowe: Talk through the plan change at renewal	OV-5104	Dev Okonjo-Ferris

SE-26-101	Pennywhistle sprint 1 planning	Sprint planning
SE-26-102	Pennywhistle sprint 1 architecture review	Architecture review
SE-26-103	Pennywhistle sprint 1 planning (2)	Sprint planning
SE-26-104	Pennywhistle sprint 1 demo and review	Demo and review

Noor Bellweather, product lead	Product lead	Full time
Anneliese Torvaldsen, studio manager	Studio manager	Full time
Matteo Okonjo-Rask, engineer	Engineer	Full time
Saffron Eldridge-Wu, engineer	Engineer	Full time

USB-C cable, 1 metre, braided	FH-1001	Cables and chargers
USB-C to Lightning cable, 1 metre	FH-1002	Cables and chargers
65-watt wall charger, dual port	FH-1003	Cables and chargers
Tablet charger, 30-watt	FH-1004	Cables and chargers

SC-2601	Ferry Tracker 2.1 release	Release
SC-2602	Ferry Tracker 2.2 release	Release
SC-2603	Ferry Tracker support, spring	Maintenance retainer
SC-2604	Ferry Tracker 2.3 release	Release

Week calendar

Tables

Service tickets

Clients

Services

Also included

Related templates