Hardware store

Birchcombe Terrace Hardware · Hardware store · Asheville, NC

Katalin Cavanagh is the store manager at Birchcombe Terrace Hardware, a family hardware store in Asheville, and she uses this to line up every special order on a timeline from the day it is taken to the day the customer carries it out, so nothing is promised on a date the supplier cannot meet.

Retail ProjectsTimeline4 tables · 6 views · 1 form · 1 dimension set · 1 document · 1 notification · 1 stage rule set · 1 agent

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Order timeline

Special orders

Aug 10, 2026Oct 14, 2026

Interior door, 6-panel shaker, 32 inch, primed

Double-hung window, 36 by 60, low-e

Kitchen faucet, matte black, pull-down

Cedar fence boards, 6 foot, 120 count

Semi-gloss interior paint, 15 gallons, custom tint

Pendant light set, brushed brass, 3 count

Cordless framing nailer kit

Water heater, 50 gallon, electric

Maple stair treads, 11 count

Exterior stain, cedar tone, 5 gallons

Bathroom exhaust fan with light

Entry door, fiberglass, 36 inch, with sidelights

Toilet, comfort height, elongated, 4 count

Oak flooring, 3/4 inch, 220 square feet

Tables

Special orders

29 sample rows · 16 columns

Every item a customer asks the shop to bring in, from the day the request is taken to the day it goes out the door.

Order	Order number	Customer	Supplier	Department	Stage	Request taken
Kitchen faucet, matte black, pull-down	BT-26-101	Winnifred Okafor-Lindgren	Ridgeway Plumbing Distributors	Plumbing	Handed over	Aug 21, 2026
Interior door, 6-panel shaker, 32 inch, primed	BT-26-102	Bellweather Builders	Hartwood Door and Window Company	Doors and windows	Handed over	Aug 9, 2026
Semi-gloss interior paint, 15 gallons, custom tint	BT-26-104	Ashgrove Property Management	Linden Row Paint Works	Paint and finishes	Handed over	Sep 1, 2026
Cedar fence boards, 6 foot, 120 count	BT-26-103	Halvorsen Ridge Renovations	Stonemill Lumber and Millwork	Lumber and millwork	Handed over	Aug 27, 2026
Double-hung window, 36 by 60, low-e	BT-26-108	Ephraim Doyle-Nakamura	Hartwood Door and Window Company	Doors and windows	Handed over	Aug 17, 2026
Pendant light set, brushed brass, 3 count	BT-26-105	Tamsin Wolfensohn-Reyes	Copper Kettle Fixture Supply	Lighting and electrical	Handed over	Sep 4, 2026
Cordless framing nailer kit	BT-26-106	Saltbox Cabinetry	Tallgrass Tool and Hardware	Tools	Handed over	Sep 8, 2026
Water heater, 50 gallon, electric	BT-26-107	Marrowby Lane Apartments	Ridgeway Plumbing Distributors	Plumbing	Handed over	Sep 10, 2026
Exterior stain, cedar tone, 5 gallons	BT-26-110	Fairmount Hollow Baptist Church	Linden Row Paint Works	Paint and finishes	Handed over	Sep 18, 2026
Maple stair treads, 11 count	BT-26-109	Bellweather Builders	Stonemill Lumber and Millwork	Lumber and millwork	Handed over	Sep 13, 2026
Bathroom exhaust fan with light	BT-26-111	Leopold Brandvold-Achebe	Copper Kettle Fixture Supply	Lighting and electrical	Handed over	Sep 21, 2026
Toilet, comfort height, elongated, 4 count	BT-26-112	Ashgrove Property Management	Ridgeway Plumbing Distributors	Plumbing	Handed over	Sep 24, 2026

17 more rows

Customers

12 sample rows · 8 columns

The homeowners, contractors and property managers who place special orders, with how to reach them.

Customer	Kind of customer	Phone	Email	Customer since	Special orders
Ashgrove Property Management	Property manager	(828) 555-0154	maintenance@ashgrovepropertymgmt.net	Jul 28, 2015	Semi-gloss interior paint, 15 gallons, custom tint, Toilet, comfort height, elongated, 4 count, Primer and ceiling paint, 20 gallons
Bellweather Builders	Contractor	(828) 555-0152	orders@bellweatherbuildersllc.net	Jan 13, 2018	Interior door, 6-panel shaker, 32 inch, primed, Maple stair treads, 11 count, Patio door, sliding, 72 inch, bronze, Hose bibs, frost-free, 10 count
Ephraim Doyle-Nakamura	Homeowner	(828) 555-0160	ephraim.doyle@fernquistmailbox.net	Aug 5, 2021	Double-hung window, 36 by 60, low-e, Tankless water heater, gas, 199k BTU
Fairmount Hollow Baptist Church	Church or club	(828) 555-0156	facilities@fairmounthollowchurch.net	Nov 9, 2018	Exterior stain, cedar tone, 5 gallons, Craftsman interior door, 30 inch, 4 count
Halvorsen Ridge Renovations	Contractor	(828) 555-0157	jobs@halvorsenridgerenovations.net	Dec 9, 2016	Cedar fence boards, 6 foot, 120 count, Oak flooring, 3/4 inch, 220 square feet, Pressure-treated deck lumber, 2x6 by 16, 60 count
Leopold Brandvold-Achebe	Homeowner	(828) 555-0155	leopold.brandvold@fernquistmailbox.net	May 1, 2024	Bathroom exhaust fan with light, Track lighting kit, 8 foot, black
Marguerite Ellsworth-Tran	Homeowner	(828) 555-0158	marguerite.ellsworth@fernquistmailbox.net	Feb 25, 2025	Vanity top, quartz, 48 inch, white
Marrowby Lane Apartments	Property manager	(828) 555-0159	office@marrowbylaneapartments.net	Feb 13, 2016	Water heater, 50 gallon, electric, Ceiling fan, 52 inch, bronze, 2 count, Wall sconces, matte black, 6 count
Rosalind Haverford-Mbeki	Homeowner	(828) 555-0162	rosalind.haverford@fernquistmailbox.net	Dec 22, 2025	Exterior door paint, barn red, 4 gallons
Saltbox Cabinetry	Contractor	(828) 555-0161	shop@saltboxcabinetrywork.net	Aug 1, 2018	Cordless framing nailer kit, Cordless hammer drill and impact set, Cabinet pulls, satin nickel, 100 count
Tamsin Wolfensohn-Reyes	Homeowner	(828) 555-0153	tamsin.wolfensohn@fernquistmailbox.net	Dec 18, 2022	Pendant light set, brushed brass, 3 count, Undermount kitchen sink, stainless, 32 inch
Winnifred Okafor-Lindgren	Homeowner	(828) 555-0151	winnifred.okafor@fernquistmailbox.net	Mar 23, 2020	Kitchen faucet, matte black, pull-down, Entry door, fiberglass, 36 inch, with sidelights, Walnut mantel beam, 72 inch

Suppliers

6 sample rows · 7 columns

The distributors and mills the shop orders from, with who to call and how long they usually take.

Supplier	What they supply	Sales rep	Rep phone	Usual lead time in days	Special orders
Copper Kettle Fixture Supply	Lighting and electrical	Marisol Tennant-Adeyemi	(828) 555-0142	8	Pendant light set, brushed brass, 3 count, Bathroom exhaust fan with light, Ceiling fan, 52 inch, bronze, 2 count, Track lighting kit, 8 foot, black, Wall sconces, matte black, 6 count
Hartwood Door and Window Company	Doors and windows	Ignatius Calloway-Sen	(828) 555-0145	21	Interior door, 6-panel shaker, 32 inch, primed, Double-hung window, 36 by 60, low-e, Entry door, fiberglass, 36 inch, with sidelights, Patio door, sliding, 72 inch, bronze, Craftsman interior door, 30 inch, 4 count
Linden Row Paint Works	Paint maker	Leocadia Ferreira-Naidoo	(828) 555-0144	5	Semi-gloss interior paint, 15 gallons, custom tint, Exterior stain, cedar tone, 5 gallons, Primer and ceiling paint, 20 gallons, Exterior door paint, barn red, 4 gallons
Ridgeway Plumbing Distributors	Plumbing distributor	Hollis Underwood-Keane	(828) 555-0141	6	Kitchen faucet, matte black, pull-down, Water heater, 50 gallon, electric, Toilet, comfort height, elongated, 4 count, Undermount kitchen sink, stainless, 32 inch, Vanity top, quartz, 48 inch, white, Tankless water heater, gas, 199k BTU, Hose bibs, frost-free, 10 count
Stonemill Lumber and Millwork	Lumber mill	Garrick Oyelowo-Brandt	(828) 555-0143	12	Cedar fence boards, 6 foot, 120 count, Maple stair treads, 11 count, Oak flooring, 3/4 inch, 220 square feet, Pressure-treated deck lumber, 2x6 by 16, 60 count, Walnut mantel beam, 72 inch
Tallgrass Tool and Hardware	Tool maker	Perpetua Lindqvist-Obi	(828) 555-0146	9	Cordless framing nailer kit, Cordless hammer drill and impact set, Cabinet pulls, satin nickel, 100 count

Also included

Order boardStage rules
Promise coming upNotificationReminds the manager two days before a promised pickup date.
Pickup slipDocumentThe slip handed over with the order at the counter.

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Linen and Cotton Clearance	Seasonal clearance	Handed off
Trunk Show with Aldous and Wren Knitwear	Trunk show	Handed off
Sandal Pop-up with Marlowe Footwear	Vendor pop-up	Handed off
Friends and Family Weekend, Early Season	Friends and family	Handed off

Reef tank for the Hollenbeck waiting room	Aquarium setup	Handed off
Flight cage for Valley Parrot Rescue	Aviary or large cage	Handed off
Whitlow dog run along the back fence	Dog run or fence	Handed off
Breeding racks for Harborview	Reptile habitat	Handed off

IB-2300	Commuter, blue 54 cm	In queue
IB-2301	Cargo bike, black	In queue
IB-2302	E-bike, step-through	In queue
IB-2303	Fixed gear, red 55 cm	In queue

Jules Underhill	Repair bench	Service manager
Perpetua Okonjo-Reyes	Repair bench	Head mechanic
Dashiell Varga-Lund	Sales floor	Sales lead
Rhiannon Marchetti	Wheel shop	Wheel shop lead

RS-1201	Green Surly Cross-Check	Tune-up
RS-1202	Blue Trek Domane road bike	Drivetrain
RS-1203	Red Specialized Rockhopper	Brake service
RS-1204	Black Rad Power cargo ebike	Electric bike check

HM-3101	Charlotte's Web class set for third grade	Classroom set
HM-3102	Large-print hardcover of The Hollow Orchard	Special order
HM-3103	Eleven paperbacks of The Salt Road for the club	Book club set
HM-3104	Forty copies of the county history as holiday gifts	Gift order

Order timeline

Tables

Special orders

Customers

Suppliers

Also included

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