Telecom installer
Yewcroft Junction Networks · Telecom installer · Minneapolis, MN
Uma Hartigan is the dispatcher at Yewcroft Junction Networks, a business phone and network installer near Minneapolis, and this is where she answers every business's request, sends a technician and closes the ticket the same week, while each business sees only its own requests in a private portal.
Software and ITCustomer serviceClient portals4 tables · 5 views · 1 form · 1 portal · 1 dashboard · 1 digest · 1 agent
Use this templateRequest board
Service requestsDead spot near the storage room at Pelham and
Router keeps rebooting overnight at Northgate Fresh
Dead spot near the storage room at Heliotrope Yoga
Two new phones for the front counter at Tamarack Veterinary
Extra data line for the new exam room at Hollis and
Add a fax and credit card line at Fernwood Hardware
Replace damaged wall jacks in the break room at Greystone Physical
Front desk phones dead since morning at Marlowe Street
No signal in the back classroom at Ashcombe Insurance
Upgrade the router for faster uploads at Brightwater Property
Tidy and label the server closet at Northgate Fresh
Run cable to the new second-floor office at Pelham and
Add a fax and credit card line at Westmoor Family
No signal in the back classroom at Pennywhistle Coffee
File shares crawl after lunch at Tamarack Veterinary
Front desk phones dead since morning at Greystone Physical
Replace damaged wall jacks in the break room at Fernwood Hardware
Run cable to the new second-floor office at Hollis and
Dead spot near the storage room at Ashcombe Insurance
Voicemail not delivering to email at Larkspur Montessori
Tables
Service requests
34 sample rows · 16 columnsEvery call from a business that needs a technician, from first report to closed ticket.
| What is wrong | Ticket | Business | Kind of work | Priority | Status | Opened |
|---|---|---|---|---|---|---|
| Dead spot near the storage room at Pelham and | YJ-4210 | Pelham and Rowe Accounting | Oct 16, 2026 | |||
| Add a fax and credit card line at Fernwood Hardware | YJ-4215 | Fernwood Hardware and Supply | Oct 16, 2026 | |||
| Router keeps rebooting overnight at Northgate Fresh | YJ-4254 | Northgate Fresh Bakery | Oct 16, 2026 | |||
| Dead spot near the storage room at Heliotrope Yoga | YJ-4260 | Heliotrope Yoga Loft | Oct 16, 2026 | |||
| Extra data line for the new exam room at Hollis and | YJ-4302 | Hollis and Marchetti Law | Oct 16, 2026 | |||
| Upgrade the router for faster uploads at Alderbrook Pediatric | YJ-4328 | Alderbrook Pediatric Dental | Oct 16, 2026 | |||
| Front desk phones dead since morning at Marlowe Street | YJ-4240 | Marlowe Street Print Shop | Oct 15, 2026 | |||
| Two new phones for the front counter at Tamarack Veterinary | YJ-4284 | Tamarack Veterinary Clinic | Oct 15, 2026 | |||
| Add a fax and credit card line at Westmoor Family | YJ-4290 | Westmoor Family Chiropractic | Oct 14, 2026 | |||
| Tidy and label the server closet at Northgate Fresh | YJ-4246 | Northgate Fresh Bakery | Oct 13, 2026 | |||
| Run cable to the new second-floor office at Pelham and | YJ-4252 | Pelham and Rowe Accounting | Oct 13, 2026 | |||
| Upgrade the router for faster uploads at Brightwater Property | YJ-4280 | Brightwater Property Management | Oct 13, 2026 |
Businesses
14 sample rows · 10 columnsEvery business the installer looks after, with the plan it pays for and who to call there.
| Business | Who calls us | Their email | Their phone | Kind of business | Plan | City |
|---|---|---|---|---|---|---|
| Alderbrook Pediatric Dental | Winifred Halloran-Moss | winifred@alderbrookpediatricmail.biz | (651) 555-0151 | St. Paul | ||
| Ashcombe Insurance Agency | Rupert Nakamura-Pryce | rupert@ashcombeinsuranceagency.biz | (952) 555-0161 | Eden Prairie | ||
| Brightwater Property Management | Lucian Teague | lucian@brightwaterpropertymail.biz | (651) 555-0159 | St. Paul | ||
| Fernwood Hardware and Supply | Beatrix Thorsby-Hale | beatrix@fernwoodhardwaresupply.biz | (612) 555-0164 | Minneapolis | ||
| Greystone Physical Therapy | Casimir Eberhardt-Sun | casimir@greystonephysicaltherapy.biz | (763) 555-0163 | Maple Grove | ||
| Heliotrope Yoga Loft | Esperanza Thistlewood-Rey | esperanza@heliotropeyogaloft.biz | (612) 555-0155 | Minneapolis | ||
| Hollis and Marchetti Law | Bertram Hollis | bertram@hollismarchettilaw.biz | (612) 555-0152 | Minneapolis | ||
| Larkspur Montessori Preschool | Rosamund Tidewater-Boateng | rosamund@larkspurmontessorimail.biz | (651) 555-0162 | Roseville | ||
| Marlowe Street Print Shop | Henrietta Dunmore-Vale | henrietta@marlowestreetprintshop.biz | (612) 555-0160 | Minneapolis | ||
| Northgate Fresh Bakery | Rosalind Ojukwu | rosalind@northgatefreshbakery.biz | (763) 555-0153 | Brooklyn Park | ||
| Pelham and Rowe Accounting | Clementine Pelham | clementine@pelhamroweaccounting.biz | (952) 555-0156 | Bloomington | ||
| Pennywhistle Coffee Roasters | Dashiell Kapoor-Iyer | dashiell@pennywhistlecoffeeroasters.biz | (612) 555-0157 | Minneapolis |
Visits
29 sample rows · 7 columnsEach trip a technician makes to a business, when it happened and how it ended.
| Visit | Request | Business | Technician | Visit time | Minutes | How it ended |
|---|---|---|---|---|---|---|
| YJ-4215 scheduled visit | Add a fax and credit card line at Fernwood Hardware | Fernwood Hardware and Supply | Ezekiel Ravenscroft | Oct 19, 2:00 PM | 90 | |
| YJ-4220 fixed visit | Front desk phones dead since morning at Greystone Physical | Greystone Physical Therapy | Barnaby Okonjo-Lund | Oct 7, 7:00 PM | 45 | |
| YJ-4223 fixed visit | Replace damaged wall jacks in the break room at Fernwood Hardware | Fernwood Hardware and Supply | Ingeborg Ashdown-Adeyemi | Oct 2, 7:00 PM | 120 | |
| YJ-4228 fixed visit | Run cable to the new second-floor office at Hollis and | Hollis and Marchetti Law | Ingeborg Ashdown-Adeyemi | Sep 24, 7:00 PM | 120 | |
| YJ-4231 fixed visit | Dead spot near the storage room at Ashcombe Insurance | Ashcombe Insurance Agency | Ezekiel Ravenscroft | Sep 22, 4:00 PM | 60 | |
| YJ-4235 scheduled visit | Replace damaged wall jacks in the break room at Greystone Physical | Greystone Physical Therapy | Ingeborg Ashdown-Adeyemi | Oct 20, 2:00 PM | 120 | |
| YJ-4240 scheduled visit | Front desk phones dead since morning at Marlowe Street | Marlowe Street Print Shop | Ingeborg Ashdown-Adeyemi | Oct 20, 3:00 PM | 90 | |
| YJ-4244 scheduled visit | No signal in the back classroom at Ashcombe Insurance | Ashcombe Insurance Agency | Ingeborg Ashdown-Adeyemi | Oct 21, 4:00 PM | 120 | |
| YJ-4246 needs parts visit | Tidy and label the server closet at Northgate Fresh | Northgate Fresh Bakery | Ingeborg Ashdown-Adeyemi | Oct 14, 2:00 PM | 45 | |
| YJ-4252 needs parts visit | Run cable to the new second-floor office at Pelham and | Pelham and Rowe Accounting | Ingeborg Ashdown-Adeyemi | Oct 14, 6:00 PM | 90 | |
| YJ-4264 fixed visit | Voicemail not delivering to email at Larkspur Montessori | Larkspur Montessori Preschool | Barnaby Okonjo-Lund | Sep 16, 6:00 PM | 120 | |
| YJ-4266 fixed visit | No signal in the back classroom at Alderbrook Pediatric | Alderbrook Pediatric Dental | Barnaby Okonjo-Lund | Oct 6, 4:00 PM | 90 |
Also included
- Business portal
- Work waiting on customers
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