Junk removal
Velvetmoor Row Haul-Away · Junk removal · Spokane, WA
Wren Kowalczuk is the dispatcher at Velvetmoor Row Haul-Away, a Spokane junk removal company, and she runs this board to carry each caller through photos, a price and follow-up calls until a pickup agreement is signed, so no quote goes stale.
Home servicesSales pipelineBoards4 tables · 6 views · 1 form · 2 dimension sets · 1 digest · 1 document · 1 notification · 1 stage rule set · 1 row action · 1 agent
Use this templateProspect board
ProspectsBrandt - garage cleanout
Okonjo - basement boxes
Teague - old sectional
Villanueva - fence panels
Gallagher - estate cleanout
Pruitt - storage unit
Abernathy - appliance pickup
Nakashima - remodel debris
Delacroix - attic clear-out
Hartwell - unit 4B turnover
Osei - garage and shed
Lindqvist - hot tub removal
Fairbanks - yard storm cleanup
Whitcombe - office furniture
Yoon - rental garage
Barlowe - deck demolition
Petrakis - parents' house
Mbeki - spare room boxes
Cavanaugh - fridge and washer
Ostrander - estate sale leftovers
Haddad - kitchen gut
Kowalski - garden shed teardown
Reyes-Dunmore - move-out
Pellegrino - couch only
Thorsen - curbside pile
Achterberg - rental cleanout
Tables
Prospects
30 sample rows · 20 columnsEvery caller from the first call to a signed agreement, with the quote and the next step on each.
| Job | Contact | Phone | Pickup address | Heard about us from | Job type | |
|---|---|---|---|---|---|---|
| Okonjo - basement boxes | Chidimma Onwuachi-Hale | (509) 555-0131 | chidimma.onwuachihale@fernhollowinbox.net | 612 Marrowbone Ave, Spokane WA | Online map listing | |
| Cavanaugh - fridge and washer | Eamon Cavanaugh | (509) 555-0149 | eamon.cavanaugh@fernhollowinbox.net | 813 Ridgeback Ct, Spokane WA | Repeat customer | |
| Brandt - garage cleanout | Dale Brandt | (509) 555-0130 | dale.brandt@ashgrovemailroom.com | 1840 Lindenwald Ct, Spokane WA | Neighbor referral | |
| Mbeki - spare room boxes | Zephyrine Okafor-Lyle | (509) 555-0148 | zephyrine.okaforlyle@ashgrovemailroom.com | 46 Falconer Way, Spokane WA | Neighbor referral | |
| Teague - old sectional | Rhys Teague | (509) 555-0132 | rhys.teague@quillwoodpostbox.net | 77 Copperfield Way, Spokane WA | Truck door signs | |
| Reyes-Dunmore - move-out | Odessa Tolliver-Marsh | (509) 555-0153 | odessa.tollivermarsh@quillwoodpostbox.net | 14C Alder Court Apartments, Spokane WA | Hartwell Property Management | |
| Hartwell - unit 4B turnover | Gil Rasmussen | (509) 555-0139 | gil.rasmussen@ashgrovemailroom.com | 4B Alder Court Apartments, Spokane WA | Hartwell Property Management | |
| Gallagher - estate cleanout | Fiona Gallagher | (509) 555-0134 | fiona.gallagher@fernhollowinbox.net | 905 Sparrowhawk Ln, Spokane WA | Westerfield estate attorneys | |
| Yoon - rental garage | Hae-won Yoon | (509) 555-0145 | haewon.yoon@ashgrovemailroom.com | 702 Cobbler Hill Rd, Spokane WA | Hartwell Property Management | |
| Abernathy - appliance pickup | Lorna Abernathy | (509) 555-0136 | lorna.abernathy@ashgrovemailroom.com | 2260 Thistledown St, Spokane WA | Repeat customer | |
| Santiago - mattress and frames | Elena Santiago | (509) 555-0143 | elena.santiago@fernhollowinbox.net | 19 Tamarack Row, Spokane WA | Repeat customer | |
| Pruitt - storage unit | Cody Pruitt | (509) 555-0135 | cody.pruitt@quillwoodpostbox.net | Unit 214, Cedar Lock Storage, Spokane WA | Online map listing |
Lead sources
8 sample rows · 5 columnsWhere callers hear about the company and what each channel costs each month.
| Source | Type | Monthly cost | Prospects |
|---|---|---|---|
| Hartwell Property Management | $0 | Hartwell - unit 4B turnover, Yoon - rental garage, Reyes-Dunmore - move-out | |
| Marlowe & Pike Realty | $0 | Nakashima - remodel debris, Whitcombe - office furniture, Haddad - kitchen gut | |
| Neighbor referral | $0 | Brandt - garage cleanout, Delacroix - attic clear-out, Mbeki - spare room boxes, Imanov - hoarder garage | |
| Neighborhood app post | $40 | Villanueva - fence panels, Fairbanks - yard storm cleanup, Kowalski - garden shed teardown, Thorsen - curbside pile | |
| Online map listing | $85 | Okonjo - basement boxes, Pruitt - storage unit, Lindqvist - hot tub removal, Barlowe - deck demolition, Sutherland - storage consolidation, Achterberg - rental cleanout | |
| Repeat customer | $0 | Abernathy - appliance pickup, Santiago - mattress and frames, Cavanaugh - fridge and washer | |
| Truck door signs | $0 | Teague - old sectional, Osei - garage and shed, Beaumont - trampoline and swing set, Pellegrino - couch only | |
| Westerfield estate attorneys | $0 | Gallagher - estate cleanout, Petrakis - parents' house, Ostrander - estate sale leftovers |
Contact log
45 sample rows · 6 columnsEvery call, text and email with a prospect, so nobody asks the same question twice.
| What happened | Prospect | When | Channel | Outcome | Handled by |
|---|---|---|---|---|---|
| Onwuachi-Hale - first call | Okonjo - basement boxes | Oct 18, 2026 | Wren Kowalczuk | ||
| Brandt - first call | Brandt - garage cleanout | Oct 17, 2026 | Wren Kowalczuk | ||
| Villanueva - first call | Villanueva - fence panels | Oct 17, 2026 | Wren Kowalczuk | ||
| Santiago - quote sent | Santiago - mattress and frames | Oct 17, 2026 | Wren Kowalczuk | ||
| Teague - first call | Teague - old sectional | Oct 16, 2026 | Wren Kowalczuk | ||
| Rasmussen - quote sent | Hartwell - unit 4B turnover | Oct 16, 2026 | Cressida Valmont-Ade | ||
| Carrowmore - signed | Beaumont - trampoline and swing set | Oct 16, 2026 | Cressida Valmont-Ade | ||
| Pruitt - first call | Pruitt - storage unit | Oct 15, 2026 | Wren Kowalczuk | ||
| Abernathy - first call | Abernathy - appliance pickup | Oct 15, 2026 | Wren Kowalczuk | ||
| Delacroix - quote sent | Delacroix - attic clear-out | Oct 15, 2026 | Leopold Teixeira-Drake | ||
| Quennell - quote sent | Lindqvist - hot tub removal | Oct 15, 2026 | Leopold Teixeira-Drake | ||
| Kowalski - signed | Kowalski - garden shed teardown | Oct 15, 2026 | Cressida Valmont-Ade |
Also included
- Prospect board
- Quotes still waiting
- Agreement signedTells the dispatcher a customer signed so the truck is assigned that day.
- Mark lost
- Pickup confirmationThe note a customer gets once they sign, naming the job, the price and the pickup time.
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