Hosting provider

Upperbrook Heights Hosting · Hosting provider · Boise, ID

Rafe Abernathy-Kole is the operations lead at Upperbrook Heights Hosting, a small web hosting provider, and he uses this to carry every customer server from kickoff to handoff by the day he promised.

Software and IT ProjectsLinked tables4 tables · 5 views · 1 form · 3 dimension sets · 1 dashboard · 1 notification · 1 stage rule set · 1 agent

Use this template

Build board

Server builds

Kickoff4

Ostler and Fenn tax portal databaseUH-26-119Ostler and Fenn Accountants

Thornbury intake form WordPressUH-26-120Thornbury Law Collective

Dunmarrow class booking clusterUH-26-121Dunmarrow Climbing Gym

Kittredge seed lot vaultUH-26-122Kittredge Seed Cooperative

Provisioning4

Pennywhistle enrolment WordPressUH-26-115Pennywhistle Learning Centers

Larkspur appeals file serverUH-26-116Larkspur Medical Billing

Sallowfield photo backup vaultUH-26-117Sallowfield Realty Group

Wexcombe drawing review moveUH-26-118Wexcombe Architects

Migration4

Kittredge order desk moveUH-26-111Kittredge Seed Cooperative

Gannet Cove catalog databaseUH-26-112Gannet Cove Marine Supply

Tollbridge records vaultUH-26-113Tollbridge Veterinary Clinics

Harrowgate wholesale portal clusterUH-26-114Harrowgate Kitchen Supply

Testing4

Dunmarrow membership site moveUH-26-107Dunmarrow Climbing Gym

Sallowfield listings WordPressUH-26-108Sallowfield Realty Group

Thornbury case library serverUH-26-109Thornbury Law Collective

Brindlecross proof approval clusterUH-26-110Brindlecross Print Works

Handed off6

Tollbridge booking site moveUH-26-101Tollbridge Veterinary Clinics

Wexcombe project archive serverUH-26-102Wexcombe Architects

Harrowgate storefront on managed WordPressUH-26-103Harrowgate Kitchen Supply

Pennywhistle class portal clusterUH-26-104Pennywhistle Learning Centers

Ostler and Fenn client file vaultUH-26-105Ostler and Fenn Accountants

1 more

Tables

Server builds

22 sample rows · 17 columns

One customer server from kickoff to handoff: what it is, the day it is due, who leads it and the fee that starts at handoff.

Build	Build number	Customer	Kind of server	Stage	Kickoff	Handoff due
Larkspur claims database server	UH-26-106	Larkspur Medical Billing	Database server	Handed off	Aug 20, 2026	Sep 17, 2026
Wexcombe project archive server	UH-26-102	Wexcombe Architects	Dedicated server	Handed off	Aug 22, 2026	Sep 19, 2026
Pennywhistle class portal cluster	UH-26-104	Pennywhistle Learning Centers	VPS cluster	Handed off	Aug 25, 2026	Sep 22, 2026
Tollbridge booking site move	UH-26-101	Tollbridge Veterinary Clinics	Shared hosting move	Handed off	Aug 28, 2026	Sep 25, 2026
Harrowgate storefront on managed WordPress	UH-26-103	Harrowgate Kitchen Supply	Managed WordPress	Handed off	Sep 2, 2026	Sep 30, 2026
Ostler and Fenn client file vault	UH-26-105	Ostler and Fenn Accountants	Backup vault	Handed off	Sep 5, 2026	Oct 3, 2026
Dunmarrow membership site move	UH-26-107	Dunmarrow Climbing Gym	Shared hosting move	Testing	Sep 22, 2026	Oct 20, 2026
Sallowfield listings WordPress	UH-26-108	Sallowfield Realty Group	Managed WordPress	Testing	Sep 23, 2026	Oct 21, 2026
Thornbury case library server	UH-26-109	Thornbury Law Collective	Dedicated server	Testing	Sep 25, 2026	Oct 23, 2026
Brindlecross proof approval cluster	UH-26-110	Brindlecross Print Works	VPS cluster	Testing	Sep 26, 2026	Oct 24, 2026
Kittredge order desk move	UH-26-111	Kittredge Seed Cooperative	Shared hosting move	Migration	Oct 2, 2026	Oct 30, 2026
Gannet Cove catalog database	UH-26-112	Gannet Cove Marine Supply	Database server	Migration	Oct 3, 2026	Oct 31, 2026

10 more rows

Steps

40 sample rows · 8 columns

The jobs inside one build, each with an owner, a due day and the hours booked so far.

Step	Build	Phase	Status	Owner	Due	Finished on
Run the load and failover test - Larkspur claims database server	Larkspur claims database server	Testing	Done	Imogen Falkenrath-Sandoval	Sep 11, 2026	Sep 10, 2026
Run the load and failover test - Wexcombe project archive server	Wexcombe project archive server	Testing	Done	Prisca Lindholm-Teo	Sep 13, 2026	Sep 12, 2026
Run the load and failover test - Pennywhistle class portal cluster	Pennywhistle class portal cluster	Testing	Done	Dashiell Okwuosa-Reyes	Sep 16, 2026	Sep 15, 2026
Switch the traffic and hand over - Larkspur claims database server	Larkspur claims database server	Handed off	Done	Dashiell Okwuosa-Reyes	Sep 17, 2026	Sep 16, 2026
Run the load and failover test - Tollbridge booking site move	Tollbridge booking site move	Testing	Done	Imogen Falkenrath-Sandoval	Sep 19, 2026	Sep 18, 2026
Switch the traffic and hand over - Wexcombe project archive server	Wexcombe project archive server	Handed off	Done	Anselm Varga-Whitlock	Sep 19, 2026	Sep 18, 2026
Switch the traffic and hand over - Pennywhistle class portal cluster	Pennywhistle class portal cluster	Handed off	Done	Prisca Lindholm-Teo	Sep 22, 2026	Sep 21, 2026
Run the load and failover test - Harrowgate storefront on managed WordPress	Harrowgate storefront on managed WordPress	Testing	Done	Rafe Abernathy-Kole	Sep 24, 2026	Sep 23, 2026
Switch the traffic and hand over - Tollbridge booking site move	Tollbridge booking site move	Handed off	Done	Dashiell Okwuosa-Reyes	Sep 25, 2026	Sep 24, 2026
Run the load and failover test - Ostler and Fenn client file vault	Ostler and Fenn client file vault	Testing	Done	Anselm Varga-Whitlock	Sep 27, 2026	Sep 26, 2026
Switch the traffic and hand over - Harrowgate storefront on managed WordPress	Harrowgate storefront on managed WordPress	Handed off	Done	Imogen Falkenrath-Sandoval	Sep 30, 2026	Sep 29, 2026
Switch the traffic and hand over - Ostler and Fenn client file vault	Ostler and Fenn client file vault	Handed off	Done	Rafe Abernathy-Kole	Oct 3, 2026	Oct 2, 2026

28 more rows

Customers

12 sample rows · 8 columns

The small businesses that host with Upperbrook Heights, their contact and what each has in the build queue.

Customer	Contact	Contact email	Contact phone	Support tier	Builds
Brindlecross Print Works	Evander Solheim-Park	evander.solheim-park@clientmailroom-hosting.org	(208) 555-0127	Standard	Brindlecross proof approval cluster
Dunmarrow Climbing Gym	Caspian Mbeki-Tran	caspian.mbeki-tran@clientmailroom-hosting.org	(208) 555-0125	Standard	Dunmarrow membership site move, Dunmarrow class booking cluster
Gannet Cove Marine Supply	Fitzgerald Oyama-Hayes	fitzgerald.oyama-hayes@clientmailroom-hosting.org	(208) 555-0129	Standard	Gannet Cove catalog database
Harrowgate Kitchen Supply	Maribel Oyelowo-Strand	maribel.oyelowo-strand@clientmailroom-hosting.org	(208) 555-0122	Standard	Harrowgate storefront on managed WordPress, Harrowgate wholesale portal cluster
Kittredge Seed Cooperative	Zephyrine Ostrowski-Lam	zephyrine.ostrowski-lam@clientmailroom-hosting.org	(208) 555-0131	Standard	Kittredge order desk move, Kittredge seed lot vault
Larkspur Medical Billing	Isidora Quennell-Kwon	isidora.quennell-kwon@clientmailroom-hosting.org	(208) 555-0126	Always-on	Larkspur claims database server, Larkspur appeals file server
Ostler and Fenn Accountants	Hephzibah Lindqvist-Roe	hephzibah.lindqvist-roe@clientmailroom-hosting.org	(208) 555-0124	Priority	Ostler and Fenn client file vault, Ostler and Fenn tax portal database
Pennywhistle Learning Centers	Sorley Quintanilla	sorley.quintanilla@clientmailroom-hosting.org	(208) 555-0123	Always-on	Pennywhistle class portal cluster, Pennywhistle enrolment WordPress
Sallowfield Realty Group	Noor Vandenberg-Achebe	noor.vandenberg-achebe@clientmailroom-hosting.org	(208) 555-0128	Priority	Sallowfield listings WordPress, Sallowfield photo backup vault
Thornbury Law Collective	Marguerite Pellegrino-Sow	marguerite.pellegrino-sow@clientmailroom-hosting.org	(208) 555-0130	Always-on	Thornbury case library server, Thornbury intake form WordPress
Tollbridge Veterinary Clinics	Gwyneth Ravensdale-Oji	gwyneth.ravensdale-oji@clientmailroom-hosting.org	(208) 555-0120	Priority	Tollbridge booking site move, Tollbridge records vault
Wexcombe Architects	Lorcan Fitzhugh-Ade	lorcan.fitzhugh-ade@clientmailroom-hosting.org	(208) 555-0121	Standard	Wexcombe project archive server, Wexcombe drawing review move

Also included

Build boardStage rules
Handoff nearNotificationWarns the operations lead three days before a promised handoff day.

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Thistledown Market	Retail	product@thistledownmarket.net
Greenfield Clinic Group	Health	it@greenfieldclinic.net
Sunrise Language Academy	Education	director@sunriselang.net
Backroad Freight Co	Logistics	ops@backroadfreight.net

IG-26-101	Dell XPS 13, will not power on	Laptop
IG-26-102	iPhone 13, cracked screen	Phone
IG-26-103	Ryzen tower, slow with pop-ups	Desktop
IG-26-104	MacBook Air, swollen battery	Laptop

Harbor Physio Group	Business	$420
Fernhill Cleaning Co	Team	$120
Lumen Dental Studio	Team	$150
Oakline Landscaping	Starter	$40

Cobalt Valley Clinics	Healthcare	ciso@cobaltvalley.net
Marlow Savings Co-op	Finance	it@marlowsavings.net
Eastgate School District	Education	tech@eastgateschools.net
Pinewood Retail Group	Retail	security@pinewoodretail.net

Face ID sign-in	FT-101	Shipped
Check deposit camera guide	FT-104	Shipped
Spending insights screen	FT-107	In review
Passcode fallback for biometrics	FT-110	In build

Holloway & Pratt phone system	UC-26-101	Phone system
Cypress Bend Wi-Fi upgrade	UC-26-102	Wi-Fi upgrade
Tamarack warehouse cabling	UC-26-103	Office cabling
Lowell Street camera system	UC-26-104	Security cameras

Build board

Tables

Server builds

Steps

Customers

Also included

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