Senior living community

Saltmeadow Springs Senior Living · Senior living community · Wilmington, NC

Wendell Winterbourne is the sales director at Saltmeadow Springs Senior Living in Wilmington and uses this so every family that asks about a tour, a rate, a care level or move-in paperwork gets an answer, and the request is closed, within the same week.

Real estate Customer serviceAgents3 tables · 6 views · 1 form · 1 dimension set · 1 digest · 1 notification · 1 stage rule set · 3 row actions · 1 agent

Use this template

Request board

Family requests

New6

Second visit with the whole familyOdom-Lindgren familyTour request

Independent living apartment tourPellegrini-Voss familyTour request

Meal plan and pricing togetherPellegrini-Voss familyMeal plan question

Assisted living tour and lunchLindqvist-Amadi familyTour request

Which care level fits after a hip surgeryLindqvist-Amadi familyCare level question

1 more

In progress6

Move-in paperwork checklistBrandvold familyMove-in paperwork

Medication management questionsNwosu-Ferreira familyCare level question

Paperwork before a depositNwosu-Ferreira familyMove-in paperwork

Assessment visit schedulingQuimby-Dellarosa familyCare level question

Transfer paperwork from the hospitalOkonjo-Schaeffer familyMove-in paperwork

1 more

Waiting on family7

Waitlist position for a memory care roomCastellanos-Pruitt familyWaitlist update

Independent living rate with the meal planOdom-Lindgren familyMeal plan question

Price for a shared suiteTessaro familyPricing question

Respite pricing by the weekHartigan-Boyle familyPricing question

Cottage rate with transportationVassilakis familyPricing question

2 more

Closed16

Tour for Sunday afternoonBrandvold familyTour request

Rate sheet for a one-bedroom assisted suiteBrandvold familyPricing question

What does memory care cost with respite includedCastellanos-Pruitt familyPricing question

Nurse assessment before a tourCastellanos-Pruitt familyCare level question

Can we tour the garden apartmentsOdom-Lindgren familyTour request

11 more

Tables

Family requests

35 sample rows · 14 columns

Every question, tour, rate sheet and paperwork request a family sends, who answers it and the day the answer is due.

What the family asked	Family	Kind	Came in by	Status	Received	Answer due
Assisted living levels explained	Tessaro family	Care level question	Email	Closed	Sep 8, 2026	Sep 12, 2026
Tour for Sunday afternoon	Brandvold family	Tour request	Phone	Closed	Sep 10, 2026	Sep 15, 2026
Rate sheet for a one-bedroom assisted suite	Brandvold family	Pricing question	Email	Closed	Sep 14, 2026	Sep 18, 2026
Can we tour the garden apartments	Odom-Lindgren family	Tour request	Walk-in	Closed	Sep 16, 2026	Sep 19, 2026
What does memory care cost with respite included	Castellanos-Pruitt family	Pricing question	Web form	Closed	Sep 18, 2026	Sep 22, 2026
Nurse assessment before a tour	Castellanos-Pruitt family	Care level question	Phone	Closed	Sep 21, 2026	Sep 26, 2026
Tour of the memory care garden	Okonjo-Schaeffer family	Tour request	Walk-in	Closed	Sep 22, 2026	Sep 26, 2026
Respite stay for two weeks in March	Tessaro family	Respite stay	Phone	Closed	Sep 23, 2026	Sep 28, 2026
Memory care neighborhood tour	Nwosu-Ferreira family	Tour request	Phone	Closed	Sep 26, 2026	Sep 30, 2026
Tour with a nurse present	Quimby-Dellarosa family	Tour request	Phone	Closed	Sep 27, 2026	Oct 1, 2026
Respite stay while the family travels	Hartigan-Boyle family	Respite stay	Web form	Closed	Sep 28, 2026	Oct 3, 2026
Visiting hours during a respite stay	Hartigan-Boyle family	Care level question	Phone	Closed	Sep 29, 2026	Oct 3, 2026

23 more rows

Families

12 sample rows · 11 columns

The families asking about a place for someone they love, with every request each one has sent.

Family	Main contact	Relationship to the resident	Phone	Email	Resident or future resident	Looking for
Lindqvist-Amadi family	Leopold Lindqvist-Amadi	Son	(910) 555-0132	leopold.lindqvistamadi@marshlightmail.org	Oluwaseun Amadi	Assisted living
Pellegrini-Voss family	Raffaella Pellegrini-Voss	Spouse	(910) 555-0131	raffaella.pellegrinivoss@cypressinbox.net	Barnaby Voss	Independent living
Okonjo-Schaeffer family	Ngozi Okonjo-Schaeffer	Daughter	(910) 555-0130	ngozi.okonjoschaeffer@tidewaterpost.net	Hildegard Schaeffer	Memory care
Wexcombe family	Lysander Wexcombe	Son	(910) 555-0129	lysander.wexcombe@marshlightmail.org	Rosamund Wexcombe	Respite stay
Quimby-Dellarosa family	Marisol Quimby-Dellarosa	Daughter	(910) 555-0128	marisol.quimbydellarosa@cypressinbox.net	Fenwick Quimby	Assisted living
Vassilakis family	Evangelos Vassilakis	Self	(910) 555-0127	evangelos.vassilakis@tidewaterpost.net	Evangelos Vassilakis	Independent living
Nwosu-Ferreira family	Chidera Nwosu-Ferreira	Son	(910) 555-0126	chidera.nwosuferreira@marshlightmail.org	Obiageli Nwosu	Memory care
Hartigan-Boyle family	Philippa Hartigan-Boyle	Niece	(910) 555-0125	philippa.hartiganboyle@cypressinbox.net	Winifred Hartigan	Respite stay
Tessaro family	Ambrose Tessaro	Spouse	(910) 555-0124	ambrose.tessaro@tidewaterpost.net	Liesel Tessaro	Assisted living
Odom-Lindgren family	Thessaly Odom-Lindgren	Daughter	(910) 555-0123	thessaly.odomlindgren@marshlightmail.org	Gideon Odom	Independent living
Castellanos-Pruitt family	Dario Castellanos-Pruitt	Son	(910) 555-0122	dario.castellanospruitt@cypressinbox.net	Esperanza Pruitt	Memory care
Brandvold family	Hjordis Brandvold	Daughter	(910) 555-0121	hjordis.brandvold@tidewaterpost.net	Ingmar Brandvold	Assisted living

Also included

Request lifecycleStage rules
Draft a replyRow action
Summarize this familyRow action
Start on itRow action
Answer due tomorrowNotificationReminds the person answering a day before the same-week promise runs out.
Rates awaiting replyDigest

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Leaking ceiling tile in the break room	Repair	Phone
Replace lost access cards, three staff	Access card	Email
Question about this quarter's common-area charge	Rent question	Front desk
Request to add a storage cage to the lease	Lease change	Tenant portal

Gate code stopped working	Gate code reset	Keypad says invalid since Tuesday evening.
Needs a new lock after cut	Lock cut or replacement	Overlock needs to come off once balance clears.
Climate unit feels warm	Climate control problem	Boxes near the back wall feel damp and warm.
Transfer to a bigger unit	Unit transfer	Outgrew a 10x15, wants a 10x20 on the ground floor.

412 Wrenfield Court, Cary	RQ-26-401	Booking page
88 Alder Spindle Lane, Raleigh	RQ-26-402	Request form
2140 Thistledown Row, Durham	RQ-26-403	Agent referral
17 Marlowe Ferry Road, Apex	RQ-26-404	Phone call

RQ-26-501	Copy of the title commitment for 215 Ropewalk Close	Title commitment copy
RQ-26-502	Check the wire instructions for 306 Salthay Row	Wire instructions
RQ-26-503	Has the deed recorded for 215 Ropewalk Close	Recording status
RQ-26-504	Closing figures for 215 Ropewalk Close	Closing figures

Two-bedroom, ground floor, garden view	Facebook	Published
Meet our courtyard and grill area	Instagram	Published
First month of parking free for spring move-ins	Facebook	Published
Floor plans at a glance	Door flyer	Published

Escobedo, fair housing training	Fair housing training	Carolina Apartment Association
Escobedo, certified apartment manager	Certified apartment manager	National Apartment Association
Escobedo, north carolina broker licence	North Carolina broker licence	NC Real Estate Commission
Quayle-Osei, certified apartment manager	Certified apartment manager	National Apartment Association

Request board

Tables

Family requests

Families

Also included

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