Courier service

Quarrystone Terrace Courier · Courier service · Pittsburgh, PA

Quinn Hartigan dispatches for Quarrystone Terrace Courier, a Pittsburgh same-day courier, and she uses this inbox to answer every customer request, check it against the real trip and close it before the week is out.

Manufacturing Customer serviceAgents4 tables · 6 views · 1 form · 1 dimension set · 1 dashboard · 1 document · 1 notification · 1 stage rule set · 1 agent

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Request board

Customer requests

New4

Rush parcel still showing out for deliveryBramblecote Dental LabQTC-40124

Need a receipt for the last three runsHalyard and Finch Optical—

Package stamped fragile arrived openedTinsmith Wholesale BakeryQTC-40123

Can the same driver handle our Thursday run?Kestrel Auto Parts CounterQTC-40125

Investigating6

Late delivery on the ledger setHalyard and Finch OpticalQTC-40121

Where is the 3 pm optical tray?Halyard and Finch OpticalQTC-40121

Flower buckets delivered to the wrong dockColdwater Floral SupplyQTC-40120

Billing: fuel surcharge on a contract tripLedgerwood ArchitectsQTC-40122

Request for a monthly statement copyLedgerwood Architects—

1 more

Waiting on customer4

Need photo of where the box was leftGreywater Biotech LabQTC-40117

Damaged vial tray, awaiting photosMarlowe Brook Veterinary ClinicQTC-40119

Change standing pickup from FridaysTinsmith Wholesale Bakery—

Quote for after-hours legal runsSorrel Street Pharmacy—

Resolved10

Invoice shows two Rush trips, only one ranBramblecote Dental LabQTC-40111

Move the standing pickup to 8 amPennywhistle Print Shop—

Bakery boxes left outside, soakedTinsmith Wholesale BakeryQTC-40112

Rate for a weekly 6 am routeGreywater Biotech Lab—

After-hours run arrived without call-aheadSorrel Street PharmacyQTC-40113

5 more

Closed6

Rush parcel arrived after the lab cutoffOrchard Row Title CompanyQTC-40103

Waybill 40106 delivered four hours lateFoxglove Legal Copy CenterQTC-40106

Crate of lenses never reached the counterFoxglove Legal Copy Center—

Proof of delivery needed for closing fileOrchard Row Title CompanyQTC-40115

Plan tubes arrived crushedLedgerwood ArchitectsQTC-40110

1 more

Tables

Customer requests

30 sample rows · 15 columns

Every question, complaint and change from a customer, with who owns it and the day it must be answered.

What it is about	Customer	Delivery	Waybill typed by caller	Type	Came in by	Status
Rush parcel arrived after the lab cutoff	Orchard Row Title Company	QTC-40103	QTC-40103	Late delivery	Phone	Closed
Waybill 40106 delivered four hours late	Foxglove Legal Copy Center	QTC-40106	QTC-40106	Late delivery	Email	Closed
Crate of lenses never reached the counter	Foxglove Legal Copy Center	—	—	Missing package	Phone	Closed
Late tray pickup, patient waiting	Ledgerwood Architects	QTC-40110	QTC-40110	Late delivery	Phone	Closed
Move the standing pickup to 8 am	Pennywhistle Print Shop	—	—	Pickup change	Phone	Resolved
Plan tubes arrived crushed	Ledgerwood Architects	QTC-40110	QTC-40110	Damaged item	Web form	Closed
Bakery boxes left outside, soaked	Tinsmith Wholesale Bakery	QTC-40112	QTC-40112	Damaged item	Phone	Resolved
Proof of delivery needed for closing file	Orchard Row Title Company	QTC-40115	QTC-40115	Proof of delivery	Email	Closed
Invoice shows two Rush trips, only one ran	Bramblecote Dental Lab	QTC-40111	QTC-40111	Billing question	Email	Resolved
Driver could not reach recipient	Kestrel Auto Parts Counter	QTC-40114	QTC-40114	Missing package	Phone	Resolved
After-hours run arrived without call-ahead	Sorrel Street Pharmacy	QTC-40113	QTC-40113	Late delivery	Text	Resolved
Late proof prints for client meeting	Pennywhistle Print Shop	QTC-40116	QTC-40116	Late delivery	Phone	Resolved

18 more rows

Customers

12 sample rows · 8 columns

The shops, labs and offices that book rides, with how they pay.

Company	Contact	Phone	Email	Account	Requests
Bramblecote Dental Lab	Ilse Vandermeulen	(412) 555-0131	ilse.vandermeulen@bramblecotedentallab.net	Contract	Invoice shows two Rush trips, only one ran, Rush parcel still showing out for delivery
Coldwater Floral Supply	Winnifred Abara-Lowe	(412) 555-0137	winnifred.abaralowe@coldwaterfloralsupply.net	Pay per trip	Flower buckets delivered to the wrong dock
Foxglove Legal Copy Center	Tarquin Aldwych-Osei	(412) 555-0132	tarquin.aldwychosei@foxglovecopycenter.com	Contract	Waybill 40106 delivered four hours late, Crate of lenses never reached the counter, Wrong suite on the delivery label
Greywater Biotech Lab	Thessaly Ngugi-Marlow	(412) 555-0141	thessaly.ngugimarlow@greywaterbiolab.net	Contract	Rate for a weekly 6 am route, Signature missing on lab specimen, Need photo of where the box was left
Halyard and Finch Optical	Beatrix Sallow	(412) 555-0133	beatrix.sallow@halyardfinchoptical.net	Pay per trip	Late delivery on the ledger set, Where is the 3 pm optical tray?, Need a receipt for the last three runs
Kestrel Auto Parts Counter	Dmitri Vallejo-Strand	(412) 555-0142	dmitri.vallejostrand@bramblecotedentallab.net	Pay per trip	Driver could not reach recipient, Can the same driver handle our Thursday run?
Ledgerwood Architects	Marisol Ekstrand	(412) 555-0135	marisol.ekstrand@ledgerwoodarchitects.net	Pay per trip	Plan tubes arrived crushed, Late tray pickup, patient waiting, Billing: fuel surcharge on a contract trip, Request for a monthly statement copy
Marlowe Brook Veterinary Clinic	Percival Tanaka-Holt	(412) 555-0138	percival.tanakaholt@marlowebrookvet.com	Contract	Tray cracked in transit, Damaged vial tray, awaiting photos
Orchard Row Title Company	Evander Montclair-Baptiste	(412) 555-0140	evander.montclairbaptiste@orchardrowtitleco.com	Contract	Rush parcel arrived after the lab cutoff, Proof of delivery needed for closing file
Pennywhistle Print Shop	Casimir Duquesne	(412) 555-0136	casimir.duquesne@pennywhistleprintshop.com	Contract	Move the standing pickup to 8 am, Late proof prints for client meeting
Sorrel Street Pharmacy	Gideon Okwuosa-Brandt	(412) 555-0134	gideon.okwuosabrandt@sorrelstreetrx.com	Contract	After-hours run arrived without call-ahead, Quote for after-hours legal runs
Tinsmith Wholesale Bakery	Svetlana Hollowbrook	(412) 555-0139	svetlana.hollowbrook@tinsmithwholesalebakery.net	Pay per trip	Bakery boxes left outside, soaked, Courier says nobody answered the buzzer, Change standing pickup from Fridays, Package stamped fragile arrived opened

Deliveries

25 sample rows · 9 columns

Every trip the couriers ran, so a complaint can be checked against what actually happened.

Waybill	Customer	Service	Picked up	Delivered	Status	Price
QTC-40125	Kestrel Auto Parts Counter	Same-day	Oct 18, 12:30 PM	—	Booked	$24
QTC-40124	Bramblecote Dental Lab	Rush 90-minute	Oct 17, 7:00 PM	—	Out for delivery	$38
QTC-40123	Tinsmith Wholesale Bakery	Scheduled route	Oct 17, 10:30 AM	Oct 17, 1:10 PM	Delivered	$19
QTC-40121	Halyard and Finch Optical	Rush 90-minute	Oct 16, 8:00 PM	Oct 16, 11:30 PM	Late	$39
QTC-40122	Ledgerwood Architects	Same-day	Oct 16, 1:50 PM	Oct 16, 6:30 PM	Delivered	$25
QTC-40119	Marlowe Brook Veterinary Clinic	Same-day	Oct 15, 12:20 PM	Oct 15, 4:20 PM	Delivered	$26
QTC-40120	Coldwater Floral Supply	Scheduled route	Oct 15, 10:30 AM	Oct 15, 12:50 PM	Delivered	$19
QTC-40118	Foxglove Legal Copy Center	Rush 90-minute	Oct 14, 5:15 PM	Oct 14, 6:27 PM	Delivered	$40
QTC-40117	Greywater Biotech Lab	Same-day	Oct 14, 2:05 PM	Oct 14, 7:05 PM	Delivered	$33
QTC-40116	Pennywhistle Print Shop	Rush 90-minute	Oct 13, 6:25 PM	Oct 13, 9:35 PM	Late	$36
QTC-40115	Orchard Row Title Company	Same-day	Oct 13, 1:35 PM	Oct 13, 6:05 PM	Delivered	$30
QTC-40113	Sorrel Street Pharmacy	After-hours	Oct 12, 10:40 PM	Oct 13, 12:40 AM	Late	$62

13 more rows

Also included

Request boardStage rules
Answer due tomorrowNotificationReminds the owner a day before a customer's answer is due.
Resolution noteDocumentThe note a customer receives when a request is resolved, naming the issue and any credit.

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FM-6101	Quote: 5,000 granola pouches, tray pack	Quote a run
FM-6102	Rush reorder of lip balm shipper cartons	Rush reorder
FM-6103	New back label for chicken jerky bags	Label or artwork change
FM-6104	Crushed cartons on pallet 14	Damaged goods claim

Reorder of the rosehip serum	Reorder	Face care
Sample set for the new buyer	Sample request	Body care
Pallet arrived four days late	Late shipment	Face care
Cracked jars in the oat body butter case	Damaged units	Body care

EC-2301	Quote for 500 trifold menus	Quote
EC-2302	Where is the clinic appointment card order	Order status
EC-2303	Reprint of 2,000 postcards, same file	Reprint
EC-2304	Logo is too dark on the proof	Proof change

DC-2401 Fleece pullover hoodie	240	—
DC-2402 Heavy cotton tee	400	—
DC-2403 Kids' organic cotton pajama set	180	—
DC-2404 Baby bodysuit with snaps	300	—

Halyard: harbor tee, fall restock	TW-4200	Isaura Venkataraman-Cole
Tern: ropewalk hoodie, winter pre-order	TW-4201	Brodie Achterberg
Gullwing: market tote, holiday giveaway	TW-4202	Nkechi Halloran-Dube
Skerry: cove crewneck sweatshirt, first order	TW-4203	Philomena Eastwick

Hazy Lantern is back on tap	CP-26-601	Beer release post
October at the taproom: new pours and a retirement party	CP-26-602	Taproom newsletter
Smokestack Porter returns for the cold months	CP-26-603	Beer release post
What goes into a pilsner that takes six weeks	CP-26-604	Brewing blog

Request board

Tables

Customer requests

Customers

Deliveries

Also included

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