Hospice
Kingsweir Heights Hospice · Hospice · Bellingham, WA
Rafe Bjornsson is the care coordinator at Kingsweir Heights Hospice, a community hospice in Bellingham, and he uses this board to guide each family from the opening conversation to a signed election form and to see which referral sources bring the families who sign.
HealthcareSales pipelineLinked tables4 tables · 6 views · 2 forms · 1 dimension set · 1 digest · 1 notification · 1 stage rule set · 1 agent
Use this templateInquiry board
InquiriesQuartermain family — nursing facility care
Montague-Fong family — home care
Lindholm family — home care
Jessup-Amadi family — assisted living care
Rourke family — home care
Quill family — home care
Tidewell family — hospital to home care
Langford family — home care
Kestrel family — assisted living care
Hargreave family — home care
Abioye family — home care
Whitcombe-Ajay family — home care
Achterberg family — assisted living care
Delgado family — home care
Thorvaldsen family — home care
Ashgrove family — home care
Quennell family — home care
Lindgard family — assisted living care
Quarrington family — home care
Reyes family — hospital to home care
Falconer family — home care
Castellane family — assisted living care
Wainwright family — home care
Doyle family — hospital to home care
Sorensen family — nursing facility care
Tables
Inquiries
35 sample rows · 25 columnsEvery family that has asked about hospice care, from the first call to a signed agreement or a decision to wait.
| Inquiry | Inquiry number | Caller | Caller is | Phone | Person needing care | |
|---|---|---|---|---|---|---|
| Lindholm family — home care | KH-6200 | Evaristo Lindholm-Cruz | (360) 555-0141 | evaristo.lindholmcruz@olympicridgeinbox.com | Seraphina Lindholm | |
| Jessup-Amadi family — assisted living care | KH-6203 | Griselda Penhallow-Adeyemi | (360) 555-0142 | griselda.penhallowadeyemi@salishpostbox.org | Percival Jessup-Amadi | |
| Rourke family — home care | KH-6206 | Thaddeus Rourke-Vance | (360) 555-0143 | thaddeus.rourkevance@puffinharbormail.net | Winnifred Rourke | |
| Strand family — hospital to home care | KH-6209 | Hedda Lockhart-Vega | (360) 555-0144 | hedda.lockhartvega@olympicridgeinbox.com | Humphrey Strand | |
| Quartermain family — nursing facility care | KH-6194 | Thessaly Drysdale-Han | (360) 555-0139 | thessaly.drysdalehan@salishpostbox.org | Thessaly Quartermain | |
| Montague-Fong family — home care | KH-6197 | Isadora Thackeray-Mwale | (360) 555-0140 | isadora.thackeraymwale@puffinharbormail.net | Rhea Montague-Fong | |
| Wolcott family — home care | KH-6188 | Caspian Wolcott-Diallo | (360) 555-0137 | caspian.wolcottdiallo@puffinharbormail.net | Imelda Wolcott | |
| Bergstrom family — home care | KH-6191 | Hortensia Bergstrom-Lau | (360) 555-0138 | hortensia.bergstromlau@olympicridgeinbox.com | Alaric Bergstrom | |
| Kestrel family — assisted living care | KH-6182 | Mortimer Kestrel-Adair | (360) 555-0135 | mortimer.kestreladair@olympicridgeinbox.com | Genevieve Kestrel | |
| Hargreave family — home care | KH-6185 | Linnea Bellerose | (360) 555-0136 | linnea.bellerose@salishpostbox.org | Barnabas Hargreave | |
| Tidewell family — hospital to home care | KH-6176 | Evander Tidewell-Park | (360) 555-0133 | evander.tidewellpark@salishpostbox.org | Philippa Tidewell | |
| Langford family — home care | KH-6179 | Odessa Langford-Eze | (360) 555-0134 | odessa.langfordeze@puffinharbormail.net | Reginald Langford |
Follow-ups
92 sample rows · 6 columnsEach call, text, email or visit with a family while their inquiry is open, and how long it took.
| What happened | Inquiry | Channel | Outcome | Contact date | Minutes |
|---|---|---|---|---|---|
| Lindholm family, contact 1: Left a message with a direct number for the care team. | Lindholm family — home care | Oct 18, 2026 | 45 | ||
| Penhallow family, contact 1: Left a message with a direct number for the care team. | Jessup-Amadi family — assisted living care | Oct 18, 2026 | 10 | ||
| Rourke family, contact 1: Left a message with a direct number for the care team. | Rourke family — home care | Oct 18, 2026 | 25 | ||
| Lockhart family, contact 1: Left a message with a direct number for the care team. | Strand family — hospital to home care | Oct 18, 2026 | 15 | ||
| Wolcott family, contact 2: Asked the referring office to send recent notes and the latest medication list. | Wolcott family — home care | Oct 17, 2026 | 20 | ||
| Bergstrom family, contact 2: Asked the referring office to send recent notes and the latest medication list. | Bergstrom family — home care | Oct 17, 2026 | 30 | ||
| Drysdale family, contact 1: Left a message with a direct number for the care team. | Quartermain family — nursing facility care | Oct 17, 2026 | 10 | ||
| Thackeray family, contact 1: Left a message with a direct number for the care team. | Montague-Fong family — home care | Oct 17, 2026 | 20 | ||
| Kestrel family, contact 2: Asked the referring office to send recent notes and the latest medication list. | Kestrel family — assisted living care | Oct 16, 2026 | 25 | ||
| Bellerose family, contact 2: Asked the referring office to send recent notes and the latest medication list. | Hargreave family — home care | Oct 16, 2026 | 20 | ||
| Wolcott family, contact 1: Talked through what hospice covers and answered questions about care at home. | Wolcott family — home care | Oct 16, 2026 | 10 | ||
| Bergstrom family, contact 1: Talked through what hospice covers and answered questions about care at home. | Bergstrom family — home care | Oct 16, 2026 | 40 |
Referral sources
8 sample rows · 8 columnsThe hospitals, clinics and facilities that send families, and how many of them end up signing.
| Source | Kind | Office phone | Working with us since | Inquiries |
|---|---|---|---|---|
| Alder Grove Care Center | (360) 555-0104 | Oct 18, 2024 | Abernethy family — nursing facility care, Oakhurst-Ngo family — nursing facility care, Sorensen family — nursing facility care, Thornbury-Nkosi family — nursing facility care, Quartermain family — nursing facility care | |
| Found us online | (360) 555-0100 | Oct 18, 2016 | Holt family — home care, Delgado family — home care, Hargreave family — home care, Montague-Fong family — home care | |
| Lindqvist Family Medicine | (360) 555-0102 | Oct 18, 2016 | Quarrington family — home care, Whitcombe-Ajay family — home care, Langford family — home care, Lindholm family — home care | |
| Neighbor or friend of a family | (360) 555-0107 | Oct 18, 2015 | Tuckerman family — home care, Wolcott family — home care | |
| Northshore Heart & Vascular | (360) 555-0106 | Oct 18, 2022 | Ashgrove family — home care, Wainwright family — home care, Achterberg family — assisted living care | |
| Seaview Cancer Clinic | (360) 555-0103 | Oct 18, 2018 | Quennell family — home care, Aldritch-Sen family — home care, Falconer family — home care, Abioye family — home care, Quill family — home care, Bergstrom family — home care, Rourke family — home care | |
| St. Marks Medical discharge planning | (360) 555-0101 | Oct 18, 2021 | Reyes family — hospital to home care, Dunmore-Aiyar family — hospital to home care, Doyle family — hospital to home care, Thorvaldsen family — home care, Tidewell family — hospital to home care, Strand family — hospital to home care | |
| Willowmere Assisted Living | (360) 555-0105 | Oct 18, 2024 | Lindgard family — assisted living care, Castellane family — assisted living care, Kestrel family — assisted living care, Jessup-Amadi family — assisted living care |
Also included
- Inquiry board
- Visits booked
- New callTells the coordinator the moment a family asks about care so the callback is made before the day gets busy.
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