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Customer feedback

Flintridge Harbor Product · Customer feedback · Portland, ME

Fen Kaminski is the product manager at Flintridge Harbor Product, a small software product team in Portland, and plans each release note, issue and you-said-we-did post on a picture wall so customers hear back on a regular cadence.

Any businessContentGallery4 tables · 6 views · 1 form · 1 dashboard · 1 stage rule set · 1 agent
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Updates wall

Updates and issues
B
Bulk edit for tagsYou said, we didYou said we did
R
Reading your usage dashboardOnboarding tipsTip post
R
Release notes: notification settings and tagsRelease notesRelease note
N
Notification settings, finally one pageYou said, we didYou said we did
R
Release notes: search speed and two bug fixesRelease notesRelease note
F
Faster search: why it was slow and what we didYou said, we didYou said we did
R
Release notes: the export rewriteRelease notesRelease note
E
Export to spreadsheet: the three fixes you wantedYou said, we didYou said we did

Tables

Updates and issues

28 sample rows · 13 columns

Each release note, newsletter issue and customer-request follow-up, with its picture, the channel it goes to and its stage.

TitleSeriesKindStatusGoes toWriterGoes out
A checklist for moving a team in one afternoonOnboarding tipsTip postDraftingPublic changelog pageImogen Valdivia-Brandt—
Beta closes: thank you and what is nextReports builder betaNewsletter issuePublishedCustomer newsletterImogen Valdivia-BrandtJul 5, 2026
Beta invite: the new reports builderReports builder betaBeta invitePublishedCustomer newsletterFen KaminskiMay 17, 2026
Beta results: what testers asked for firstReports builder betaYou said we didPublishedCustomer newsletterFen KaminskiJun 21, 2026
Better permissions for guest usersYou said, we didYou said we didReviewPublic changelog pageFen Kaminski—
Bulk edit for tagsYou said, we didYou said we didScheduledCustomer newsletterImogen Valdivia-BrandtOct 29, 2026
Calendar sync request: where it standsYou said, we didYou said we didIdeaCustomer newsletterFen Kaminski—
Dark mode: what changed after your feedbackYou said, we didYou said we didPublishedPublic changelog pageFen KaminskiAug 2, 2026
Export to spreadsheet: the three fixes you wantedYou said, we didYou said we didPublishedPublic changelog pageImogen Valdivia-BrandtSep 13, 2026
Faster search: why it was slow and what we didYou said, we didYou said we didPublishedCustomer newsletterFen KaminskiOct 4, 2026
How to pick a view that fits your teamOnboarding tipsTip postPublishedCustomer newsletterImogen Valdivia-BrandtSep 6, 2026
Import from a spreadsheet without losing a columnOnboarding tipsTip postReviewCustomer newsletterFen Kaminski—

16 more rows

Series

5 sample rows · 9 columns

The running themes the updates belong to, with who owns each and when it runs.

SeriesWhat it is forStageStartsEndsOwnerUpdates and issues
Reports builder betaRecruit testers, report results and thank them.WrappedMay 10, 2026Jul 12, 2026Fen KaminskiBeta invite: the new reports builder, Beta results: what testers asked for first, Beta closes: thank you and what is next
You said, we didClose the loop with customers whose requests shipped.RunningJul 5, 2026Jan 10, 2027Fen KaminskiYou asked for saved filters, and now they are here, Dark mode: what changed after your feedback, Shorter onboarding, built from your comments, Export to spreadsheet: the three fixes you wanted, Faster search: why it was slow and what we did, Notification settings, finally one page, Bulk edit for tags, Better permissions for guest users, Mobile app login that remembers you, Calendar sync request: where it stands
Release notesKeep the changelog honest and readable.RunningJul 12, 2026Mar 7, 2027Imogen Valdivia-BrandtRelease notes: saved filters and a quieter inbox, Release notes: dark mode and keyboard shortcuts, Release notes: the export rewrite, Release notes: search speed and two bug fixes, Release notes: notification settings and tags, Release notes: guest permissions
Onboarding tipsHelp new teams reach their first win within a week.RunningJul 19, 2026Jan 24, 2027Imogen Valdivia-BrandtYour first week in the app, in five short steps, Three shortcuts our power users never stop using, How to pick a view that fits your team, Reading your usage dashboard, Import from a spreadsheet without losing a column, A checklist for moving a team in one afternoon
Roadmap peekShare where the product is heading, one theme at a time.PlanningNov 1, 2026Feb 7, 2027Fen KaminskiRoadmap peek: next quarter's three themes, Roadmap peek: what we are not building and why, Roadmap poll: vote for the next integration

Channels

3 sample rows · 4 columns

The customer newsletter, the changelog page and the in-app banner an update goes to, with how many people each reaches.

NameWherePeople reachedNote
Customer newsletterEmail list9,400Admins and champions at customer companies.
In-app announcementsIn-app22,800Active users who see the banner.
Public changelog pageWebsite15,200Monthly visitors, from the page's own counter.

Also included

  • Update pipelineStage rules

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