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Training and certification HR

Drumlin Creek Learning · Training and certification HR · Minneapolis, MN

Ximena Oakhurst leads learning at Drumlin Creek Learning, the training arm of a regional distribution company, and she gives employees this self-service page so every course, renewal and records request gets an answer and a closing date within the same week.

Staffing and HRCustomer serviceClient portals5 tables · 6 views · 1 form · 2 dimension sets · 1 portal · 1 digest · 1 notification · 1 agent
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Request board

Requests
New5
Extension on customer care escalation skills while I was outPenelope Lindenmeyer-RuizCompliance extension
Cannot attend difficult conversations at work on that dayEsperanza Montclair-SorensenSchedule change
Wrong date on my hazard communication basics recordCormac Thistlewood-AdebayoTraining record fix
Enroll my team lead in leading your first teamGwendolen Brightmore-CastellanoCourse enrollment
Introductory statistics coursePenelope Lindenmeyer-RuizTuition help
In review8
Evening class toward a supply chain certificateMirabel Inglethorpe-DialloTuition help
Seat for the hazard communication basics sessionQuentin Marchetti-OgunleyeCourse enrollment
Seat for the leading your first team sessionTobiah Prendergast-MwangiCourse enrollment
Renew my hazard communication basicsMirabel Inglethorpe-DialloCertification renewal
Enroll my team lead in forklift operator certificationCormac Thistlewood-AdebayoCourse enrollment
3 more
Waiting on employee4
Enroll my team lead in anti-harassment training for managersPenelope Lindenmeyer-RuizCourse enrollment
Extension on warehouse management system administration while I was outIoana Everhart-MbekiCompliance extension
More time to finish warehouse management system administrationKalinda Galbraith-OrtegaCompliance extension
Move my first aid and cpr renewal seat to the next sessionKalinda Galbraith-OrtegaSchedule change
Resolved15
Night course in managerial accountingIoana Everhart-MbekiTuition help
Card for difficult conversations at work is about to lapseDalia Greywether-LundCertification renewal
Online data analysis class reimbursementJebediah Fairbairn-YilmazTuition help
Extension on welcome to drumlin creek while I was outQuentin Marchetti-OgunleyeCompliance extension
Move my contract basics for buyers seat to the next sessionEsperanza Montclair-SorensenSchedule change
10 more
Declined4
More time to finish spreadsheet analysis for finance staffGwendolen Brightmore-CastellanoCompliance extension
Card for hazard communication basics is about to lapseOctavian Kettleborough-OkoyeCertification renewal
Cannot attend welcome to drumlin creek on that dayFitzgerald Abernathy-NwosuSchedule change
Certificate in project coordinationKalinda Galbraith-OrtegaTuition help

Tables

Requests

36 sample rows · 10 columns

Everything an employee asks the learning team for, who is handling it and the day it should be answered by.

RequestEmployeeKindCourseStatusOpenedAnswer by
Extension on customer care escalation skills while I was outPenelope Lindenmeyer-RuizCompliance extensionCustomer care escalation skillsNewOct 18, 2026Oct 23, 2026
Evening class toward a supply chain certificateMirabel Inglethorpe-DialloTuition help—In reviewOct 16, 2026Oct 20, 2026
Welding fundamentals at the technical collegeValentin Rutherglen-AchebeTuition help—In reviewOct 16, 2026Oct 22, 2026
Cannot attend difficult conversations at work on that dayEsperanza Montclair-SorensenSchedule changeDifficult conversations at workNewOct 16, 2026Oct 20, 2026
Wrong date on my hazard communication basics recordCormac Thistlewood-AdebayoTraining record fixHazard communication basicsNewOct 16, 2026Oct 21, 2026
Enroll my team lead in leading your first teamGwendolen Brightmore-CastellanoCourse enrollmentLeading your first teamNewOct 16, 2026Oct 20, 2026
Introductory statistics coursePenelope Lindenmeyer-RuizTuition help—NewOct 16, 2026Oct 22, 2026
Renew my hazard communication basicsMirabel Inglethorpe-DialloCertification renewalHazard communication basicsIn reviewOct 15, 2026Oct 20, 2026
Extension on warehouse management system administration while I was outIoana Everhart-MbekiCompliance extensionWarehouse management system administrationWaiting on employeeOct 15, 2026Oct 19, 2026
Enroll my team lead in anti-harassment training for managersPenelope Lindenmeyer-RuizCourse enrollmentAnti-harassment training for managersWaiting on employeeOct 14, 2026Oct 18, 2026
Seat for the leading your first team sessionTobiah Prendergast-MwangiCourse enrollmentLeading your first teamIn reviewOct 14, 2026Oct 18, 2026
Enroll my team lead in forklift operator certificationCormac Thistlewood-AdebayoCourse enrollmentForklift operator certificationIn reviewOct 14, 2026Oct 19, 2026

24 more rows

Employees

22 sample rows · 9 columns

The people the learning team serves: where they work and what they have asked for and earned.

LearnerDirect lineDepartmentLocationJoined the companyRequestsCertifications
Amadou Pennyfeather-Osei(612) 555-0160OperationsRemoteFeb 15, 2025Spanish for customer care, level twoForklift operator, Pennyfeather
Beatrix Valderrama-Knott(612) 555-0161Customer careDistribution centerFeb 20, 2026First aid and CPR, Valderrama
Cormac Thistlewood-Adebayo(612) 555-0162FinanceMain officeNov 13, 2021Enroll my team lead in forklift operator certification, Cannot attend warehouse management system administration on that day, Wrong date on my hazard communication basics recordHazard communication basics, Thistlewood, Anti-harassment training for managers, Thistlewood
Dalia Greywether-Lund(612) 555-0163WarehouseDistribution centerDec 14, 2019Card for difficult conversations at work is about to lapse, Cannot attend hazard communication basics on that dayForklift operator, Greywether
Esperanza Montclair-Sorensen(612) 555-0164EngineeringRemoteFeb 15, 2025Move my contract basics for buyers seat to the next session, Cannot attend difficult conversations at work on that day, Move my leading your first team seat to the next sessionSpreadsheet analysis for finance staff, Montclair
Fitzgerald Abernathy-Nwosu(612) 555-0165SalesRemoteJun 20, 2026Cannot attend welcome to drumlin creek on that dayFirst aid and CPR, Abernathy, Safe lifting and ergonomics, Abernathy
Gwendolen Brightmore-Castellano(612) 555-0166OperationsMain officeMay 1, 2024More time to finish spreadsheet analysis for finance staff, Enroll my team lead in leading your first teamAnti-harassment training for managers, Brightmore
Hieronymus Delacroix-Hakimi(612) 555-0167Customer careDistribution centerNov 13, 2021Safe lifting and ergonomics, Delacroix, Forklift operator, Delacroix
Ioana Everhart-Mbeki(612) 555-0168FinanceMain officeFeb 20, 2026Night course in managerial accounting, Extension on warehouse management system administration while I was outForklift operator, Everhart, First aid and CPR, Everhart
Jebediah Fairbairn-Yilmaz(612) 555-0169WarehouseDistribution centerMay 1, 2024Online data analysis class reimbursementHazard communication basics, Fairbairn
Kalinda Galbraith-Ortega(612) 555-0170EngineeringRemoteFeb 20, 2026More time to finish first aid and cpr renewal, Certificate in project coordination, More time to finish warehouse management system administration, Sign me up for anti-harassment training for managers, Move my first aid and cpr renewal seat to the next sessionContract basics for buyers, Galbraith
Lorcan Holloway-Rasmussen(612) 555-0171SalesMain officeFeb 15, 2025Cannot attend first aid and cpr renewal on that dayFirst aid and CPR, Holloway, Anti-harassment training for managers, Holloway

10 more rows

Courses

12 sample rows · 8 columns

The catalogue employees can ask for, with cost per seat and the next session date.

CourseCategoryHow it runsHoursCost per seatNext sessionRequests
Welcome to Drumlin CreekOnboardingOnline3$0Oct 20, 2026Extension on welcome to drumlin creek while I was out, Cannot attend welcome to drumlin creek on that day
Hazard communication basicsComplianceOnline2$0Oct 23, 2026Seat for the hazard communication basics session, Renew my hazard communication basics, Card for hazard communication basics is about to lapse, Cannot attend hazard communication basics on that day, Wrong date on my hazard communication basics record
Anti-harassment training for managersComplianceOnline3$45Oct 27, 2026Enroll my team lead in anti-harassment training for managers, Sign me up for anti-harassment training for managers
First aid and CPR renewalSafetyWorkshop4$95Oct 30, 2026More time to finish first aid and cpr renewal, Cannot attend first aid and cpr renewal on that day, Move my first aid and cpr renewal seat to the next session
Safe lifting and ergonomicsSafetyClassroom3$60Nov 3, 2026
Spreadsheet analysis for finance staffTechnicalOnline10$420Nov 6, 2026More time to finish spreadsheet analysis for finance staff
Difficult conversations at workLeadershipWorkshop6$380Nov 13, 2026Card for difficult conversations at work is about to lapse, Cannot attend difficult conversations at work on that day
Contract basics for buyersComplianceOnline5$150Nov 16, 2026Move my contract basics for buyers seat to the next session
Customer care escalation skillsTechnicalWorkshop8$520Nov 20, 2026Extension on customer care escalation skills while I was out
Forklift operator certificationSafetyClassroom8$310Nov 22, 2026Enroll my team lead in forklift operator certification, My forklift operator certification completion is missing
Leading your first teamLeadershipWorkshop12$640Nov 28, 2026Seat for the leading your first team session, Enroll my team lead in leading your first team, Move my leading your first team seat to the next session
Warehouse management system administrationTechnicalClassroom16$1,250Dec 15, 2026Extension on warehouse management system administration while I was out, Cannot attend warehouse management system administration on that day, More time to finish warehouse management system administration, Card for warehouse management system administration is about to lapse

Certifications

28 sample rows · 7 columns

Every certification an employee holds, when it was earned and when it lapses.

CertificationEmployeeCourseEarnedExpiresStanding
Safe lifting and ergonomics, AbernathyFitzgerald Abernathy-NwosuSafe lifting and ergonomicsAug 17, 2025Aug 17, 2026Expired
Anti-harassment training for managers, InglethorpeMirabel Inglethorpe-DialloAnti-harassment training for managersSep 8, 2025Sep 8, 2026Expired
Forklift operator, PennyfeatherAmadou Pennyfeather-OseiForklift operator certificationSep 28, 2024Sep 28, 2026Expired
First aid and CPR, AbernathyFitzgerald Abernathy-NwosuFirst aid and CPR renewalOct 13, 2024Oct 13, 2026Expired
Forklift operator, EverhartIoana Everhart-MbekiForklift operator certificationNov 2, 2024Nov 2, 2026Expiring soon
Hazard communication basics, LindenmeyerPenelope Lindenmeyer-RuizHazard communication basicsNov 5, 2025Nov 5, 2026Expiring soon
Anti-harassment training for managers, HollowayLorcan Holloway-RasmussenAnti-harassment training for managersNov 15, 2025Nov 15, 2026Expiring soon
Safe lifting and ergonomics, DelacroixHieronymus Delacroix-HakimiSafe lifting and ergonomicsNov 20, 2025Nov 20, 2026Expiring soon
First aid and CPR, ValderramaBeatrix Valderrama-KnottFirst aid and CPR renewalDec 1, 2024Dec 1, 2026Expiring soon
Safe lifting and ergonomics, PrendergastTobiah Prendergast-MwangiSafe lifting and ergonomicsDec 9, 2025Dec 9, 2026Expiring soon
First aid and CPR, HollowayLorcan Holloway-RasmussenFirst aid and CPR renewalJan 1, 2025Jan 1, 2027Current
Contract basics for buyers, NorthcuttRosalind Northcutt-FaroukContract basics for buyersJan 17, 2024Jan 16, 2027Current

16 more rows

Also included

  • Your learning requestsClient portal
  • New requests to answerDigest
  • New requestNotificationTells the program coordinator when an employee sends a request.

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