SaaS company

Amberly Green Software · SaaS company · Raleigh, NC

Wendell Escobedo leads support at Amberly Green Software, a business-to-business SaaS company in Raleigh, and he reads each week's tickets, first-reply times and minutes spent by ticket type straight from a board and dashboard instead of rebuilding a spreadsheet every Monday.

Software and IT ReportingDashboards3 tables · 4 views · 1 form · 1 dimension set · 1 dashboard · 1 digest · 1 notification · 1 stage rule set · 1 agent

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Ticket board

Tickets

New4

AG-4242Admin role missing after the upgradeBrindlewick Logistics

AG-4243Add a read-only auditorPelican Street Bakery Group

AG-4244What does the archive button removeLarkfield Pediatric Partners

AG-4245Is there a limit on saved viewsAldersgate Tutoring Network

Open8

AG-4234Add a second approver on invoicesThornapple Staffing

AG-4235How to reorder the columns on a boardWindrush Solar Installers

AG-4236Sort order ignores the second columnTessellate Orchards

AG-4237Invite link says expiredSaltwick Marine Supply

AG-4238Time zone shifts due dates by a dayQuill & Anchor Books

3 more

Waiting on customer5

AG-4229Allow comments on dashboardsAldersgate Tutoring Network

AG-4230Mobile view cuts off the notes fieldNorthgate Veterinary Group

AG-4231Duplicate email sent for one approvalOstrava Machine Works

AG-4232Change the account ownerFennimore Freight

AG-4233Where are old invoices storedCalloway & Finch Insurance

Resolved14

AG-4215Date picker shows the wrong monthOstrava Machine Works

AG-4216Reports spin forever since this morningFennimore Freight

AG-4217Search misses records with an apostropheCalloway & Finch Insurance

AG-4218Two-step code never arrivesThornapple Staffing

AG-4219Bulk import stops partway through a large fileWindrush Solar Installers

9 more

Closed14

AG-4201CSV export drops the last columnCalloway & Finch Insurance

AG-4202Add a weekly digest by emailThornapple Staffing

AG-4203Dashboard totals differ from the invoice viewWindrush Solar Installers

AG-4204Scheduled report never arrivesTessellate Orchards

AG-4205Charged twice for the March renewalSaltwick Marine Supply

9 more

Tables

Tickets

45 sample rows · 13 columns

Every request a customer sent to support, with its type, priority, time to first reply and time spent.

Ticket	Subject	Account	Ticket type	Priority	Status	Opened
AG-4245	Is there a limit on saved views	Aldersgate Tutoring Network	How-to question	Low	New	Oct 16, 7:25 PM
AG-4244	What does the archive button remove	Larkfield Pediatric Partners	How-to question	Normal	New	Oct 16, 4:15 PM
AG-4243	Add a read-only auditor	Pelican Street Bakery Group	Account access	Normal	New	Oct 16, 1:05 PM
AG-4240	Move billing to a new contact	Redfern Mutual Credit Union	Billing	Normal	Open	Oct 15, 6:35 PM
AG-4242	Admin role missing after the upgrade	Brindlewick Logistics	Account access	Normal	New	Oct 15, 5:55 PM
AG-4239	Attachment preview stays blank	Harkmoor Dental Supply	Bug	Normal	Open	Oct 15, 3:25 PM
AG-4241	Credit for the days we were down	Marlowe Hill Realty Group	Billing	High	Open	Oct 15, 2:45 PM
AG-4238	Time zone shifts due dates by a day	Quill & Anchor Books	Bug	High	Open	Oct 13, 7:15 PM
AG-4237	Invite link says expired	Saltwick Marine Supply	Account access	Normal	Open	Oct 12, 4:05 PM
AG-4235	How to reorder the columns on a board	Windrush Solar Installers	How-to question	Normal	Open	Oct 9, 5:45 PM
AG-4236	Sort order ignores the second column	Tessellate Orchards	Bug	Normal	Open	Oct 9, 1:55 PM
AG-4234	Add a second approver on invoices	Thornapple Staffing	Feature request	Low	Open	Oct 8, 2:35 PM

33 more rows

Accounts

16 sample rows · 9 columns

The business customers on a paid plan, who their main contact is and how much support time they use.

Account	Plan	Licensed users	Monthly price	Main contact	Contact email	Renews on
Aldersgate Tutoring Network	Starter	26	$149	Cyprian Mbatha-Lowe	cyprian.mbathalowe@wickerbankmail.net	Aug 24, 2027
Brindlewick Logistics	Growth	42	$449	Hollis Ravenscroft	hollis.ravenscroft@wickerbankmail.net	Nov 12, 2026
Calloway & Finch Insurance	Scale	160	$1,190	Mirabel Ondrejka	mirabel.ondrejka@wickerbankmail.net	Jan 8, 2027
Fennimore Freight	Scale	98	$1,190	Annelise Thorvaldsen	annelise.thorvaldsen@marshgrassinbox.org	Aug 5, 2027
Harkmoor Dental Supply	Starter	9	$149	Leocadia Brightwell	leocadia.brightwell@dovetailfieldpost.com	Dec 1, 2026
Larkfield Pediatric Partners	Growth	48	$449	Imani Cartwright-Bell	imani.cartwrightbell@dovetailfieldpost.com	May 21, 2027
Marlowe Hill Realty Group	Starter	22	$149	Silvester Ng-Alderman	silvester.ngalderman@marshgrassinbox.org	Jun 9, 2027
Northgate Veterinary Group	Growth	55	$449	Desta Haile-Moran	desta.hailemoran@dovetailfieldpost.com	Jan 27, 2027
Ostrava Machine Works	Scale	120	$1,190	Konstantin Brzezinski	konstantin.brzezinski@wickerbankmail.net	May 2, 2027
Pelican Street Bakery Group	Starter	18	$149	Ludovica Farrow-Itzel	ludovica.farrowitzel@marshgrassinbox.org	Feb 15, 2027
Quill & Anchor Books	Starter	7	$149	Bernadette Strand	bernadette.strand@wickerbankmail.net	Jun 28, 2027
Redfern Mutual Credit Union	Scale	210	$1,190	Abelard Quist	abelard.quist@wickerbankmail.net	Mar 6, 2027

4 more rows

Also included

Ticket boardStage rules
Waiting on customersDigest
New ticketNotificationTells the support lead when a ticket lands on the board.

Computer repair shopSaltmeadow Fields Computer Repair3 tables · 4 views · 1 form · 1 dimension set · 2 drill-downs · 1 digest · 1 notification · 1 agentDrill-down

Open-source maintainer teamAlderwood Terrace Project4 tables · 7 views · 1 form · 1 dimension set · 1 dashboard · 1 drill-down · 1 digest · 1 notification · 1 stage rule set · 1 row action · 1 agentDrill-down

QA testing serviceMoorfield Hill QA3 tables · 5 views · 1 form · 1 dimension set · 1 dashboard · 1 digest · 1 notification · 1 stage rule set · 1 agentDashboards

App studioPinecrest Harbor Apps4 tables · 7 views · 1 form · 1 dashboard · 1 checklist · 1 notification · 1 agentGoverned columns

App studioFlintridge Hollow Apps4 tables · 5 views · 1 form · 1 dimension set · 1 dashboard · 1 digest · 1 notification · 1 stage rule set · 1 agentImports

App studioSilverbirch Corners Apps4 tables · 6 views · 1 form · 3 dimension sets · 1 dashboard · 1 digest · 1 document · 1 notification · 1 agentDocuments and e-sign

SF-26-101	Cracked screen on a 15-inch laptop	Screen replacement
SF-26-102	Pop-ups and a hijacked browser	Virus and malware cleanup
SF-26-103	Photos lost after a failed drive	Data recovery
SF-26-104	Add memory and a solid-state drive	Hardware upgrade

Fix off-by-one when a block comment ends a file	Parser	Patch
Support trailing commas in table literals	Parser	Minor
Add --quiet flag to the check command	CLI	Minor
Document the plugin loading order	Docs	Docs only

Login and biometrics — Load run	MH-8104	Performance
Refill requests — Exploratory session	MH-8105	Exploratory
Service alerts — Load run	MH-8106	Performance
Invoice builder — Smoke pass	MH-8107	Smoke

Noor Bellweather, product lead	Product lead	Full time
Anneliese Torvaldsen, studio manager	Studio manager	Full time
Matteo Okonjo-Rask, engineer	Engineer	Full time
Saffron Eldridge-Wu, engineer	Engineer	Full time

USB-C cable, 1 metre, braided	FH-1001	Cables and chargers
USB-C to Lightning cable, 1 metre	FH-1002	Cables and chargers
65-watt wall charger, dual port	FH-1003	Cables and chargers
Tablet charger, 30-watt	FH-1004	Cables and chargers

SC-2601	Ferry Tracker 2.1 release	Release
SC-2602	Ferry Tracker 2.2 release	Release
SC-2603	Ferry Tracker support, spring	Maintenance retainer
SC-2604	Ferry Tracker 2.3 release	Release

Ticket board

Tables

Tickets

Accounts

Also included

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