HVAC contractor
Umberfield Terrace Heating & Air · HVAC contractor · Cheyenne, WY
Anouk Underhill is the dispatcher at Umberfield Terrace Heating & Air, a residential HVAC company, and she works from this to carry each new homeowner's request from the first phone call or web form to a confirmed first visit, with the address, gate code and urgency captured on the way.
Construction and tradesIntakeForms3 tables · 5 views · 1 form · 1 dimension set · 1 booking page · 1 dashboard · 1 notification · 1 stage rule set · 1 agent
Use this templateDispatch board
Service callsUpstairs bedrooms will not cool
Heat pump icing over in the cold
Annual furnace tune-up and filter change
Thermostat blank after a power flicker
Mini-split in the sunroom leaking at the wall
Strange rattling when the AC starts
Estimate for replacing a 22-year-old furnace
No heat — furnace clicks but will not light
Gas smell near the boiler room
No heat in the basement apartment
Furnace blower running nonstop
Condensate line backing up into the closet
Annual boiler inspection before the cold sets in
Furnace igniter replaced after cold start failures
Capacitor swap on a humming AC condenser
Heat pump defrost board replacement
Spring AC tune-up and coil rinse
Mini-split first service after installation
Quote request cancelled after the homeowner went with a relative
Thermostat reset handled by the homeowner
Tables
Service calls
26 sample rows · 15 columnsEvery request for a visit, from first contact through dispatch to the finished job and its invoice.
| Problem | Contact | Phone | Service address | Gate or door code | System | Urgency |
|---|---|---|---|---|---|---|
| Estimate for replacing a 22-year-old furnace | Barnaby Achterberg | (307) 555-0109 | 2484 Osier Park Dr | Door code 9174 | ||
| Strange rattling when the AC starts | Petra Lindholm | (307) 555-0108 | 2311 Wicklow Bend | Side gate 5530 | ||
| Boiler loses pressure every few days | Svetlana Ocampo | (307) 555-0110 | 2657 Tamarack Spur | Lockbox 3399 | ||
| Annual furnace tune-up and filter change | Lucinda Berenson | (307) 555-0105 | 1792 Harrowgate Ave | Door code 3358 | ||
| Thermostat reset handled by the homeowner | Radu Castellanos | (307) 555-0126 | 5425 Thistledown Way | Garage keypad 7719 | ||
| Mini-split in the sunroom leaking at the wall | Hyun-woo Baptiste | (307) 555-0107 | 2138 Brindle Cross Rd | Lockbox 2045 | ||
| Upstairs bedrooms will not cool | Casimir Pelletier | (307) 555-0102 | 1273 Linnet Hollow Dr | Side gate 2290 | ||
| Heat pump icing over in the cold | Ingrid Vasquez-Lund | (307) 555-0103 | 1446 Pennyroyal Ct | — | ||
| Thermostat blank after a power flicker | Orlando Whitcombe | (307) 555-0106 | 1965 Thistledown Way | Garage keypad 8812 | ||
| Heat pump blowing lukewarm air | Cyrus Delacroix-Hunt | (307) 555-0111 | 2830 Ketterman Rd | Garage keypad 7706 | ||
| Gas smell near the boiler room | Ephraim Kowalczyk | (307) 555-0104 | 1619 Sable Quarry Ln | Lockbox 6071 | ||
| No heat — furnace clicks but will not light | Mathilde Okoye | (307) 555-0101 | 1100 Cobbler Mill Rd | Garage keypad 4417 |
Maintenance plans
4 sample rows · 8 columnsThe yearly maintenance plans a homeowner can join, with what each costs and how fast the crew responds.
| Plan | Price per year | Visits per year | Diagnostic fee | Response | Service calls |
|---|---|---|---|---|---|
| Pay as you go | $0 | 0 | $89 | — | |
| Comfort Club Silver | $149 | 1 | $49 | Mini-split in the sunroom leaking at the wall, Strange rattling when the AC starts, Furnace blower running nonstop, Capacitor swap on a humming AC condenser, Mini-split first service after installation | |
| Comfort Club Gold | $249 | 2 | $0 | Upstairs bedrooms will not cool, Annual furnace tune-up and filter change, Spring AC tune-up and coil rinse, Whistling vents and a leaking supply duct | |
| Comfort Club Platinum | $389 | 2 | $0 | Heat pump icing over in the cold, Heat pump blowing lukewarm air, Annual boiler inspection before the cold sets in, Heat pump defrost board replacement |
Also included
- Dispatch board
- Call dispatchedTells the technician the problem and the address the moment a call is dispatched.
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